Responsibilities

• HubSpot Onboarding & Implementation: Lead client onboarding and implementation projects from discovery and setup through launch, training, and ongoing optimization.
• HubSpot Configuration: Build and maintain workflows, segments, properties, pipelines, forms, chatflows, lifecycle stages, automation, dashboards, reports, and other HubSpot functionality.
• Client Support & Optimization: Fulfill ongoing HubSpot requests, troubleshoot issues, recommend improvements, and help clients continuously improve how they use the platform.
• Client Communication: Meet directly with clients to gather requirements, explain recommendations, provide updates, conduct training, and help non-technical users feel confident working within HubSpot.
• CRM Data Management: Support imports, exports, field mapping, data cleanup, deduplication, segmentation, permissions, and other activities that keep client portals accurate and usable.
• Automation: Translate client processes into practical HubSpot automation that reduces manual work and improves communication, follow-up, and internal efficiency.
• Quality Assurance: Test configurations and automations thoroughly before launch and help establish consistent QA practices across Pepperland’s HubSpot work.
• Documentation & Process Improvement: Create clear documentation, SOPs, checklists, and reusable processes that improve the consistency and efficiency of future implementations.
• Integrations: Configure and support common HubSpot integrations and assist with more advanced integration projects involving native apps, Make, Zapier, APIs, or other connected systems.
• Reporting & Insights: Build reports and dashboards that help clients understand marketing, enrollment, and CRM performance and identify opportunities for improvement.

Requirements

• Demonstrated professional experience working hands-on in HubSpot. Prior HubSpot experience is required.
• Ability to confidently configure and manage workflows, lists and segmentation, properties, forms, pipelines, automation, reporting, and CRM records.
• Experience independently owning or leading HubSpot onboarding and implementation projects, including hands-on configuration, launch, and client training.
• Strong problem-solving skills and the ability to troubleshoot issues independently.
• Comfort working directly with clients or internal stakeholders to gather requirements, explain technical concepts, and translate needs into working solutions.
• Strong organizational and project-management skills with the ability to manage multiple priorities and client requests.
• Excellent written and verbal communication skills.
• Strong attention to detail, particularly when working with CRM data, automation, and configuration.
• Ability and willingness to document processes and contribute to repeatable implementation standards.
• Relevant HubSpot certifications are strongly preferred. Candidates should be willing to complete additional HubSpot certifications as part of their professional development at Pepperland.

Preferred

• Working for a HubSpot Solutions Partner, digital agency, consultancy, or organization with a sophisticated HubSpot implementation.
• Higher education, independent schools, K–12 education, admissions, enrollment management, or education marketing.
• HubSpot Marketing Hub, Sales Hub, Service Hub, Data Hub, or Content Hub.
• CRM data migrations, imports, cleanup, or field mapping.
• Make, Zapier, APIs, webhooks, or other integration tools.
• Salesforce, Slate by Technolutions, TargetX, Finalsite, Ravenna, Veracross, Blackbaud, or other education technology platforms.
• Marketing automation, lead nurturing, lead scoring, lifecycle management, or CRM reporting.
• This position is designed for someone who wants to develop beyond HubSpot administration and implementation.
• As your experience grows, you’ll have opportunities to take on increasingly complex work involving CRM architecture, data strategy, migrations, integrations, automation design, and client consulting.

Benefits

• Remote or Hybrid Work: Pepperland team members have the opportunity to work remotely, in our Cheshire office, or in a hybrid fashion.
• Work/Life Balance: Work should not be the only aspect of your life. We offer flexible working schedules to fit every individual.
• Healthcare: Medical, dental, and vision policies.
• Time off: Competitive paid time off, including vacation, sick leave, bereavement, and company holidays.
• Family Focus: Parental leave and schedule flexibility for new parents and families.
• Peppergear: Equipment you need to get the job done. Swag, too.
• Simple IRA: Contribution option with company matching after one year
• Team Fun: Regularly scheduled virtual events and in person meet ups and retreats throughout the year.
• Keep Learning: At Pepperland, we believe learning never stops. Your manager will create a personalized plan for you to accomplish whatever goals you set. We will continue to provide learning & development opportunities for you to grow your skills and career.