Responsibilities

• Engaging resort guests, owners, referrals, and prospective owners to generate qualified tour opportunities through outbound and in-person interactions.
• Scheduling and confirming vacation ownership presentations while effectively managing daily tour availability and arrival manifests.
• Providing exceptional customer service while offering resort information, local recommendations, and personalized vacation assistance.
• Building excitement around Vacatia’s vacation ownership offerings, overcoming objections, and creating positive and memorable guest experiences.
• Completing necessary paperwork, maintaining accurate guest records, daily activity logs, and reservations, while adhering to company policies and gifting procedures.

Requirements

• 1+ years of experience in hospitality, marketing, customer service, or vacation ownership preferred.
• Previous timeshare or vacation ownership marketing experience is a plus.
• Excellent communication and relationship-building skills with a passion for guest engagement.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Basic computer proficiency and experience working with CRM or reservation systems preferred.
• A self-motivated, positive attitude with a results-oriented mindset.

Preferred

• 1+ years of experience in hospitality, marketing, customer service, or vacation ownership preferred.
• Previous timeshare or vacation ownership marketing experience is a plus.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Life & AD&D Insurance
• Wellness Program & EAP
• Employee discounts (Tickets at Work, Perks at Work)
• Education Assistance Program
• Paid training
• Paid Time Off