Responsibilities

• Team Leadership: Recruit, hire, train, schedule and coach a large, multi-department team.
• Financial Management: Own the hospital's budget, P&L, and expense control; monitor key performance indicators and drive toward contribution margin and revenue goals.
• Client & Patient Experience: Ensure consistent, compassionate service standards across the client journey, from check-in through follow-up care.
• Operations & Facilities: Oversee office management, scheduling, inventory, equipment, and facility maintenance to keep the hospital running smoothly.
• Marketing & Community: Support local marketing and promotion of hospital services, and represent the hospital within the Chico community.
• Communication: Serve as the connector between doctors, staff, clients, and VCA regional/support office leadership through regular meetings and transparent reporting.

Requirements

• Veterinary or healthcare industry experience strongly preferred (hospital, urgent care, medical/dental practice, or similar patient/client-facing environment)
• Demonstrated success leading and developing large, multi-department teams (ideally 50+ associates) in a fast-paced, service-driven setting
• Strong financial acumen, including budget ownership, P&L management, and expense control
• Solid human resources fundamentals: recruiting, performance management, scheduling, and employee relations
• Excellent written and verbal communication skills; comfortable presenting to both frontline staff and senior leadership
• Ability to manage competing priorities and remain composed under pressure in a high-volume, 24-hour hospital environment
• High School Diploma required; Bachelor's degree preferred
• Minimum of 3+ years managing a medical care facility, veterinary hospital, or other healthcare/service business operation with P&L responsibility

Preferred

• Licensure/certification such as CVPM (Certified Veterinary Practice Manager) a plus, but not required

Benefits

• Health & Well-being: Medical, dental, and vision insurance; fertility and gender-affirmation benefits; Lyra mental health platform (up to 12 sessions/year); Headspace app; paid parental, vacation, and sick leave.
• Financial Security: 401(k) retirement savings plan with company match; 100% employer-paid life insurance and short/long-term disability coverage.
• Professional Development: Leadership development and mentorship programs, WOOF University® courses, and access to a nationwide network of Hospital Managers and Regional Operations leaders.
• Perks: Generous pet care discounts, student loan advisory services, and nationwide hospital transfer opportunities.
• Compensation is negotiable based on education, experience, and other relevant credentials. The annual salary range for this position is $90,000 to $100,000. This position may also be eligible for other variable pay programs.