Hospice Community Liaison- Atlanta
Cartersville, GA
Posted 4 months ago
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Job Description
Hospice Community Liaison
Atlanta Metro Area
The Hospice Community Liaison is expected to establish and maintain a professional relationship with physicians, case managers, discharge planners, social workers, other health care decision makers, appropriate special interest groups, senior organizations, nursing home professionals, and other community–based referral sources by providing on-going education regarding hospice benefits, services, and care. The HCL meets organizational goals through the management of assigned book of business, professional relationships and knowledge of hospice benefits and services. Must possess excellent communication skills, both written and verbal.
Essential Functions
- Helps build collaborative working relationships both internally and externally.
- Responsible for being a good steward of the company's financial resources by projecting a return on monies spent and managing to a marketing expense budget.
- Responsible for executing effective sales calls that identify and meet the needs of the referral community and clearly communicate the features and benefits of Willowbrook Hospice. These include pre and post call planning, establishing rapport, effective questioning skills, proposing solutions, handling objections and closing.
- Successfully executes a weekly, monthly, and quarterly strategy to increase market share through key account development including prospecting/diversification and call frequency/routing. Plans activity to maximize territory coverage of both existing and prospective accounts.
- Participates in collaborative strategic planning and problem solving as it relates to marketing growth strategies and community education
- Responsible for achievement of admission goals/expectations as established at hire or at review of annual agency budget goals.
- Completes specific assignments timely as requested by supervisor.
- Attends staff meetings to give an update regarding accounts, customer needs, and progress towards agency growth strategies.
- Coordinate in-services with community and medical-based groups to educate them on hospice services on an as needed basis
- Responsible for checking e-mail daily and responding to phone messages within 24 business hours.
- Responsible for all sales administration duties including, but not limited to, CRM compliance, expense reports, payroll time sheets, strategic territory planning, paperwork (POC) delivery or pick-up when needed.
QUALIFICATIONS
- Must have independent means of transportation, possess a valid Driver's License, auto insurance and able to drive in the State of Georgia.
Skill Requirements
- Ability to professionally and effectively interact with a variety of individuals.
- Ability to be creative and generate ideas as they relate to marketing and community education.
- Effective and persuasive communication skills with a positive and outgoing attitude
- Strong time management and organizational skills. Proficiency in the use of Microsoft Office Suite (Word, Excel, Power Point, and Outlook).
- Hospice. Experience Preferred
- Ability to maximize cost effectiveness in the use of resources.
B. Professionalism
Providing a positive image of Willowbrook Hospice with the general public.
ORIENTATION AND TRAINING
Willowbrook Hospice will provide orientation, training, material, and resources as necessary, to assist Hospice Community Liaison in performing the responsibilities listed above. Training may be in-house, or outside seminars. Evidence of orientation and training will become part of the personnel file.
Health benefits available, STD, Life Insurance, Paid Holidays, Mileage reimbursement, 401k, and many more benefits!
Work conditions
May require sitting or standing for prolonged periods of time. Driving is required. May require occasional lifting, pushing, or pulling up to 20 lbs.
ACCOUNTABILITY
Reports directly to the Manager of Business Development.
Equal Opportunity Employer
Job Type: Full-time Schedule: • Some weekends and evenings required • Bonus pay
Work Location: Metro Atlanta
Willowbrook Hospice
Willowbrook Hospice is an Independent Charity established in 1993 by local people to raise funds to build and run a Specialist Palliative Care Unit.Our ServicesWe currently have 9 inpatient beds and hold weekly outpatient clinics. Although approximately three quarters of our patients have cancer, we treat other life-limiting diseases such as motor neurone disease, end stage heart failure, and lung disease.We work very closely in partnership with the local health care community to improve the quality of life for those people living with their illness. We liaise with the Hospital Specialist Palliative Care Team, the Community Specialist Palliative Care Team and the local Primary Care Teams, including local GPs and district nurses.Although we provide care for patients at the end of their lives, our statistics show that many of our inpatients are discharged back to their preferred place of care, usually home, dispelling the myth that a hospice is just a place where you go to die.EducationThe Hospice has an important remit in leading and delivering an integrated Palliative Care Education programme to all healthcare professionals across the locality. This ensures that patients are cared for in the best possible way in their preferred place of care, wherever that setting may be.FundingOur care is totally free to patients but is not free to provide. It costs over £5m per year to run the Hospice Organisation. We are part-funded by the NHS, who make a contribution of approximately 26% towards our running costs. This means that we have to rely on donations from our generous supporters and our own fundraising efforts to raise the remaining 74%. This enables us to provide support to patients and their families according to their individual needs.
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