Community Manager (HOA)
Group Jazz
Round Rock, TX (Hybrid)
In-houseFull-timeMid level2+ years exp.
3 months ago
HOA Community Manager
Portland, OR (On-site)
$24/hr – $27/hrFull time
Posted 2 months ago
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Job Description
Job Title: On-site Community Manager
Job Type: Full-Time
Pay: $24–$27 per hour
Location: South Waterfront – Portland, OR
Schedule: Monday–Friday
Are you ready to take the reins of community operations and lead a thriving team? We are looking for an On-site Community Manager to support day-to-day operations and help create a positive living experience for residents.
Essential Duties And Responsibilities
Job Type: Full-Time
Pay: $24–$27 per hour
Location: South Waterfront – Portland, OR
Schedule: Monday–Friday
Are you ready to take the reins of community operations and lead a thriving team? We are looking for an On-site Community Manager to support day-to-day operations and help create a positive living experience for residents.
Essential Duties And Responsibilities
- Full working knowledge of the condominium's governing documents and its rules and regulations and of the full-functionality of BuildingLInk and other software platforms used to support operations.
- Liaise daily with the facilities management company, concierges and janitorial staff and arrange for follow-up as needed. Liaise as needed with the Association Business Manager (ABM), vendors, AMS accounting, realtors, Committee chairs and the Board.
- Prepare daily recaps/alerts to go out to Board, Committee chairs and/or residents utilizing BuildingLink and when needed, announcements posted in hard-copy. Review calendars in BuildingLink to make sure they reflect events scheduled by the Board, Committee chairs, or the facilities management company as well as reservations of facilities and amenities by residents. Update as needed.
- Promptly handle resident requests and concerns, whether referred from the concierges, the facilities management company, or received directly in-person or via phone, email or BuildingLink. Confirm follow-up by the appropriate parties and document in BuildingLink. Prepare follow-up responses or announcements for delivery via BuildingLink.
- Distribute emergency notifications via BuildingLink as requested by the facilities management company, Board/Committee Chairs or governmental authorities. Keep on-site staff informed of status. Coordinate them to provide assistance that the facilities management company or governmental authorities request.
- Provide coverage for concierge breaks and when a floater is unavailable, for other concierge absences. Assist with concierge recruiting and training, manage concierge scheduling and oversee performance of concierge duties.
- Prioritize implementation of security and safety measures; assure protocols are followed including, if available, use of KeyLInk.
- Working with the concierge team, provide assistance to residents with Work Orders, ARC requests, options for bill payment and optimizing their use of BuildingLInk, LeakDefense and other resident interfaces. Provide support to committees.
- With assistance from the concierge team as appropriate, maintain the following: up-to-date records in BuildingLink of owner, resident and tenant information; records of compliance with insurance requirements; copies of leases; up-dated, customized manuals for concierges and janitorial staff; updated, customized resident manuals and new resident orientation materials; supplies needed for front desks, guest suite and restrooms, and janitorial.
- Monitor and when necessary, create, Incident Reports. Work to resolve complaints, grievances and actual or potential violations informally. Following protocols established by the Rules and Regulations Committee and with input from the ABM as needed, prepare violation warnings and notices. Process any fines that result to the owner's account.
- Monitor Guest Suite and Amenities Room reservations and schedule janitorial. Check after each use for damage or special housekeeping needs. Assure readiness for next use.
- Oversee scheduling of moves and move coordination services. Provide new resident orientations. Arrange billing of move-in/move-out fees.
- Provide assistance to ABM in processing invoices, budgeting and Board meetings.
- Arrange billing to unit owner accounts for use of the Guest Suite, bike/kayak storage, fob and unit supply purchases, charges for social events and other activities. Organize audits of fobs and storage use.
- Competitive pay
- Medical, dental, and vision benefits with employer contribution
- $25,000 employer-paid life insurance
- Optional Colonial, FSA, short-term disability, and AD&D
- Paid vacation, sick time, and holidays
- 401(k) with discretionary company match
- $500 annual educational reimbursement
- Strong training and career development
TMG Property Management Services NW
WHO WE AREFounded in 1985, TMG leads the way in full-service property management in the Pacific Northwest. We manage multifamily and single-family properties of all sizes in three locations – Vancouver and Tri-Cities, Washington and Portland, Oregon.Our experienced team and our commitment to excellent service set up apart from other companies. Our staff of 160+ is the best in the business. We were ranked the Best Property Management Company by the Best of Clark County in 2019 and 2021. We make managing investment properties easy and affordable. Contact us for a quote and FREE rental analysis.WHAT WE OFFER♢ Professional management of multifamily, single-family, and commercial properties♢ Full-service management, tailored to your needs♢ Tenant placement services♢ Developer services and lease-ups♢ Routine and 24/7 emergency maintenance and repairs are handled in-house by TMG Maintenance Services NW♢ TMG Sales specializes in buying and selling investment properties♢ Timely response to calls and emails♢ State-of-the-art technology♢ Capital improvement project management♢ Staff that is well-versed in landlord-tenant lawCAREERSWhen you work with TMG, you become part of the TMG Family of Companies. We offer a supportive environment, encourage growth, and provide opportunities for advancement. We provide excellent benefits, including paid time off, insurance, 401(k) match, life and disability insurance, and much more. We foster a team culture by offering company-wide events throughout the year and opportunities to serve our community through TMG Cares. View current job openings on our website: 👉 https://tmgnorthwest.com/careers.FAMILY OF COMPANIESWe are proud to be a division of the TMG Family of Companies, which also includes:♢ AMS | Association Management Services NW♢ TMG Multifamily♢ TMG Sales♢ TMG Maintenance Services NW♢ Home Works Repair Servic
