Help Desk Associate
Austin, TX (On-site)
Posted 5 months ago
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Job Description
Are you excited to join a fantastic team? We even have the chance to work remotely on Fridays! 🏡 If you're interested in SaaS (Software as a Service), we’d love to hear from you! 💻 Company Description TriggerPoint Media, Inc. proudly specializes in crafting innovative Digital Out of Home (DooH) networks that significantly enhance communication effectiveness 📢 while delivering real-time data insights 📊 essential for understanding and optimizing business performance. Our comprehensive solutions empower businesses to gather critical data, derive valuable insights, offer tailored recommendations, and manage engagements seamlessly, optimizing marketing initiatives, in-store promotions, and product offerings 🛒. We are dedicated to transforming transactional data into actionable insights 🧠, enabling businesses to make informed decisions and drive substantial revenue growth 📈. Based in the vibrant city of Austin, TX, our cutting-edge technology integrates effortlessly with digital signage networks, allowing for dynamic content adjustments that maximize impact and engagement. Role Description This is a full-time, on-site role based in Austin, TX, for a Help Desk Associate. The Help Desk Associate will be responsible for providing technical support, customer support, and troubleshooting assistance to ensure the seamless operation of our systems. Daily tasks include handling support tickets, diagnosing and resolving technical issues, and delivering exceptional customer service. Qualifications Help Desk Support and Technical Support skills Experience in Customer Support and Communication Proficient in Troubleshooting hardware and software issues Strong problem-solving abilities and attention to detail Excellent written and verbal communication skills Ability to work collaboratively in a team-oriented environment Prior experience in a similar role is a plus Associate's degree or higher in a relevant field preferred Salary Range: $47,000 - $53,000
TriggerPoint Media, Inc.
We build DooH networks that increase the effectiveness of communication and deliver real time data insights to understand business performance at a glance.We gather the data, deliver the insights, give the recommendations, and manage the engagement to increase the effectiveness of your communication. By filtering transactional data instantaneously into actionable insights, you not only understand business performance at a glance, but you can also do something - like make more money. It is designed to validate successful marketing initiatives, in-store promotions, and product offerings. More importantly, it reports on what is ineffective and where opportunities are lost. Integrated with your digital signage network, we can quickly remove those ads and replace them with content that generates revenue.
