Help Desk Analyst 2-Video Support/ HD2

Job Title: Help Desk Analyst 2-Video Support/ HD2
Location: London, OH
Work Model: Onsite
Compensation: $47-52k
Job will be in person working in London, Ohio. equipment supplied
Position Overview
Client expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.
What You Will Be Doing

• Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
• Utilize Microsoft O365
• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
• Use professional written and oral communication
• Work successfully across multiple teams
• Provide analytical and troubleshooting support for video endpoints and fiber networks
• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
• Prefer experience with Polycom and Cisco infrastructure and endpoints
• Provide limited audio/video support for management off-site activities
• Maintain strict confidentiality for all videoconferencing activities
• Report operational and technical issues to managers.
  

What’s Needed
Preferred Education: 4-year college degree
Years of Relevant Experience: 2 years
Experience with Polycom and Cisco infrastructure and endpoints Highly desired
College degree Required 4 Years
Utilize Microsoft Officer 365 Required Use professional written and oral communication Required
Work successfully across multiple teams Required
Compensation & Benefits

• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable
  

About Unicon
UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.