Responsibilities

• WHAT YOU WILL OWN
• Build a brand people remember.
• Make Richpanel's point of view clear across our site, decks, events, and customer stories.
• Build an excellent X presence inside DTC, ecommerce, CX, and AI communities.
• Turn customer evidence into posts, case studies, research, and conversations worth sharing.
• Find the story that wins.
• Join sales calls and interview customers, lost deals, partners, and operators.
• Test positioning and offers against real buyers.
• Build battlecards that help sales win against Gorgias, Zendesk, Fin, Decagon, and Sierra.
• Keep our website and pitch aligned with what buyers believe.

Requirements

• YOU MAY BE A GREAT FIT IF
• You have 7+ years in B2B SaaS growth, product marketing, brand, or category creation.
• You have opened a new market, geography, segment, or vertical from zero.
• You can show work that changed perception and created qualified pipeline.
• You understand both brand and demand. You do not treat them as separate teams.
• You write clearly and know how to earn engagement on X.
• You are comfortable with PPC, AEO, content, events, and partnerships.
• You have built positioning, launch plans, sales narratives, or competitive battlecards.
• You enjoy deep research, customer interviews, and field work.
• You can work directly with a founder and decide with incomplete information.

Preferred

• Ecommerce, DTC, CX, or enterprise AI experience is useful, but not mandatory.

Benefits

• Direct access to the CEO, customers, product team, and sales calls.
• A real budget for research, content, events, and channel experiments.
• A profitable company with eight-figure ARR, 110% year-over-year growth, and proven customer outcomes.
• Ownership of the brand, the growth portfolio, and our next markets.
• A small team with little process between an idea and a live test.
• 25 paid days off each year.
• Learning and development allowance.
• Annual offsite and quarterly team gatherings.
• Remote role based in the United States.