Head of Digital Strategy, Corporate Responsibility

Responsibilities

• Develop and lead an integrated digital communications strategy for Corporate Responsibility, connecting web, email, and other digital touch points to Corporate Responsibility's broader communications and stakeholder engagement objectives.
• Establish a clear audience and user-experience strategy across digital channels, using stakeholder needs, user behavior, and data to inform content architecture, user journeys, and calls to action.
• Translate complex programs, policy priorities, and initiatives into clear, compelling digital content and messaging for internal and external audiences.
• Own the strategy and roadmap for Corporate Responsibility's digital presence, creating an intuitive and cohesive experience that effectively communicates the firm's work, insights, and impact to priority audiences.
• Oversee Corporate Responsibility's email strategy and end-to-end execution, including audience segmentation, editorial planning, campaign development, testing, distribution, and performance optimization.
• Serve as Corporate Responsibility's lead partner to the firm's corporate web and digital teams, defining business requirements, prioritizing enhancements, and ensuring Corporate Responsibility's digital strategy aligns with enterprise standards, governance, and capabilities.
• Partner across Corporate Responsibility, stakeholder and content strategy, JPMC web and technology, and marketing and communications teams to ensure alignment and coordinated execution.
• Maintain standards and governance for Corporate Responsibility's digital content, including editorial quality, user experience, accessibility, brand consistency, and ongoing content maintenance.
• Contribute digital communications requirements to the department's evolving CRM capability (e.g., audience strategy, journeys, measurement), in partnership with relevant platform and operations teams.
• Regularly assess performance and stakeholder feedback to refine strategy and enhance Corporate Responsibility's digital capabilities, including new tools, platforms, and approaches that improve audience engagement, content delivery, and operational efficiency.

Requirements

• 10+ years of experience in digital communications, digital marketing, corporate communications, public affairs, or a related field, including significant experience leading digital strategy in a complex organization.
• Demonstrated ability to lead cross-functional initiatives and lead alignment across diverse teams in a matrixed environment.
• Experience partnering with centralized web teams on website strategy and execution, including information architecture, user experience, content strategy, and digital storytelling.
• Exceptional editorial judgment and demonstrated ability to translate complex topics into clear, compelling, and accessible content for different audiences.
• Strategic judgment and a track record of advancing organizational priorities through communications.
• Proven ability to influence and lead outcomes across a highly matrixed organization, including partnering effectively with senior leaders, communications partners, subject matter experts, designers, and technology teams.
• Strong leadership and people management skills, with experience developing high-performing team members and leading through influence.
• Excellent written and verbal communications skills, sound judgment, and attention to detail.
• Bachelor's degree required.

Preferred

• Digital policy advocacy campaign experience.
• Strong expertise with email communications programs and publishing operations, including audience segmentation, campaign strategy, editorial planning, testing, and analytics; familiarity with Salesforce Marketing (or similar platforms).

Benefits

• We offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.