Head of Customer Marketing & Advocacy at Microsoft | Redmond, WA | $156K/yr – $304K/yr

Head of Customer Marketing & Advocacy

Redmond, WA (Unknown)

$156K/yr – $304K/yrSenior LevelFull time

Posted 2 months ago

Job Summary

Own the customer advocacy engine end to end, turning ad hoc into a prioritized, source-of-truth program; formalize marquee-win sourcing with sales; and unify engagement and proof across teams to feed campaigns, amplification, and executive storytelling.

Own and orchestrate the advocacy program across marketing, sales, CS, and product with measurable KPIs.
Source and surface high-impact customer moments early, coordinating with sales leadership to replace reactive requests.
Build a durable storytelling portfolio and amplification engine that scales across formats and campaigns scales.

Job Description

Own and orchestrate the advocacy program across marketing, sales, CS, and product with measurable KPIs.
Source and surface high-impact customer moments early, coordinating with sales leadership to replace reactive requests.
Build a durable storytelling portfolio and amplification engine that scales across formats and campaigns scales.

Microsoft

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

Founded in 1975

Redmond, Washington, US

237K employees (11,715 in marketing)

news.microsoft.com