Responsibilities

• Own and define the strategy for the creative program management practice — designing the workflows, mechanisms, structures, and standards, including the team's own program and project management tooling, needed to meet long-term goals where the problem and path are not yet defined.
• Lead a high-impact team with a strategically important charter, personally setting the bar for the discipline, growing depth of expertise, and demonstrating a strong appetite for AI adoption across all aspects of the work.
• Lead the team to build repeatable, scalable processes and its own tools that help the organization prioritize, improve efficiency, and deliver on the roadmap.
• Serve as the organization-wide authority on creative program management, teaching and influencing partner teams and defining the best practices others adopt.
• Build deep, trusted partnerships with senior stakeholders, serving as the primary point of contact between the creative studio and the businesses we support.
• Own end-to-end execution of complex creative programs — quality of inputs, resourcing, schedules, budgets, and program status communication to leadership.
• Represent the practice in organizational planning (OP1/OP2, multi-year roadmaps), influencing priorities and resourcing with leaders several levels above your own.
• Assess and mitigate risks, make tradeoffs across time, scope, and resources, and develop closed-loop mechanisms to identify at-risk programs early and act decisively to get them back on track.

Requirements

• Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership
• Experience in managing and developing teams
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience in stakeholder management, including influencing executive level global leaders
• Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency
• Experience with budgeting, scheduling and cost reports
• Bachelor's degree or equivalent in a related field
• Advanced AI proficiency, with proven experience building AI-native workflows that improve how creative programs are managed and delivered.

Preferred

• 5+ years managing an operational team within a brand, design, or in-house creative studio.

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.