Responsibilities

• Develop and maintain Flex’s core narrative and messaging framework, ensuring consistency across media, partners, and public-facing communications
• Own and manage the relationship with our PR agency, setting strategy, briefing priorities, and holding them accountable for measurable outcomes
• Lead proactive media engagement including press outreach, executive profiles, thought leadership placements, and product or company announcements
• Serve as a key partner to executive leadership by preparing talking points, media training, and interview preparation for external engagements
• Act as the company’s communications lead during sensitive or high-stakes situations, crafting responses and representing Flex with clarity and composure
• Monitor media coverage and industry narratives related to fintech and consumer finance, identifying opportunities to proactively shape the conversation
• Build and scale the communications function over time as Flex continues to grow

Requirements

• 10+ years of communications experience, with significant time in fintech, financial services, or another highly regulated consumer industry
• Proven track record managing PR agencies and holding them accountable for strategic outcomes
• Experience navigating high-stakes or adversarial media environments - not just securing coverage in friendly outlets
• A confident and credible spokesperson who is comfortable speaking on the record, on camera, and representing the company publicly
• Ability to translate complex financial products and concepts into clear, human narratives without oversimplifying
• Thrives in fast-moving environments and is comfortable operating both strategically and hands-on when needed

Benefits

• Competitive medical, dental, and vision
• Company equity
• 401(k) plan with company match
• Unlimited paid time off + 13 company paid holidays
• Parental leave
• Flex Cares Program: Non-profit company match + pet adoption coverage
• Free Flex subscription
• Competitive compensation + company equity
• Unlimited PTO