Why join Mad?

Joining Mad means you’ll be part of a team of creatives who treat every workday as an opportunity to learn and grow. We have a thriving in-person and vibrant virtual culture that encourages collaboration, curiosity, and passion to help our clients stand out. Our culture is positive, flexible, inclusive, and engaging. We treat our space as a playground, where you’re encouraged to test ideas you’ve always wanted to try. Working at Mad means being empowered to bring your unique perspective into every project, production, and client interaction.

About the Role

We are looking for a visionary Head of AI to lead Mad's artificial intelligence strategy and drive responsible, high-impact AI adoption across the organization.

This role sits at the intersection of technology, operations, creativity, and business strategy. You will work closely with leadership, creative, development, operations, project management, and client service teams to identify opportunities where AI can improve workflows, enhance creative output, streamline operations, and create new service offerings for our clients.

The ideal candidate combines deep technical knowledge with strong business acumen and has the ability to translate emerging AI capabilities into practical, scalable solutions that deliver measurable results.

What You'll Do

AI Strategy & Innovation

• Define and lead Mad's AI vision, roadmap, and adoption strategy.
• Identify opportunities to leverage AI across internal operations, creative workflows, project management, client services, and product development.
• Evaluate emerging AI technologies, platforms, and tools to determine their business value and applicability.
• Stay current on industry trends, regulatory developments, and competitive innovations within the AI landscape.

Operational Transformation

• Lead AI implementation initiatives that improve efficiency, productivity, quality, and scalability across the organization.
• Develop frameworks for AI-powered workflows, automation, and knowledge management.
• Partner with department leaders to identify high-impact use cases and drive adoption.
• Establish KPIs and measurement frameworks to evaluate the effectiveness and ROI of AI initiatives.

Product & Client Innovation

• Collaborate with creative, strategy, and development teams to integrate AI capabilities into client solutions and service offerings.
• Explore new business opportunities and AI-enabled products that create value for clients.
• Help position Mad as an innovative leader in the use of AI within the advertising and creative industries.

Governance & Responsible AI

• Establish policies, best practices, and governance frameworks for the responsible use of AI.
• Ensure compliance with privacy, security, intellectual property, and regulatory requirements.
• Develop guidelines around ethical AI usage, transparency, and risk management.
• Partner with Operations, HR, and IT teams to promote safe and effective AI adoption.

Leadership & Education

• Serve as Mad's internal AI subject matter expert and strategic advisor.
• Lead training, workshops, and enablement programs to improve AI literacy across the organization.
• Mentor and support teams in leveraging AI effectively in their day-to-day work.
• Act as an ambassador for AI initiatives both internally and externally.

What We're Looking For

• 5+ years of experience in AI, machine learning, data science, automation, or related technology leadership roles.
• Strong understanding of modern AI technologies, including Large Language Models (LLMs), generative AI, machine learning, agentic systems, and AI automation platforms.
• Experience implementing AI-powered products, solutions, or business processes.
• Familiarity with AI governance, privacy considerations, security practices, and emerging regulatory frameworks.
• Ability to balance strategic thinking with hands-on execution.
• Strong project leadership and change management skills.
• Excellent communication skills with the ability to explain complex concepts to both technical and non-technical audiences.
• Entrepreneurial mindset with a passion for innovation and continuous learning.

Bonus Points

• Experience in advertising, marketing, creative agencies, media, or digital product environments.
• Experience with workflow automation tools such as Zapier, Make, Airtable, Notion, or similar platforms.
• Familiarity with prompt engineering, AI evaluation methodologies, and AI operations (MLOps).
• Experience leading cross-functional teams and organizational transformation initiatives.