The Head of Client Services is a senior leadership role within our fast-paced agency. You will fully own the services we provide to clients, from strategy to delivery, team management, process development, and everything in between. Additionally, you will be tasked with managing 2-3 of our largest clients. 

This will be our most important hire to date and first management position. An ideal candidate is a confident leader of people who also thrives in a hands-on, execution-focused role.

Within the team management function you will be responsible for the development and maintenance of Jamdesk’s services as well as the professional development of 5+ teammates across a variety of roles - account managers, partner managers, coordinators, and consultants.  

Within the account management function, you will serve as the main point of contact for 2–3 of our tier-one clients. You will collaborate cross-functionally, leading the strategic vision and execution of affiliate growth.

This position is fully remote with minimal travel (3–4 times per year). As one of our earliest employees, you’ll have significant upside — including profit sharing and direct collaboration with the founding team. In the spirit of full transparency, we’ll share Jamdesk’s short- and long-term goals during the interview process. We’re looking for someone who sees themselves as a key part of our future.

Who We Are

Jamdesk is an affiliate marketing agency founded in late 2022 by Max Johnson, after nearly a decade in the industry. Max began as a media buyer, transitioned into account management, and eventually progressed to Managing Director at a large agency.

Now, we’re building Jamdesk into an industry leader by delivering best-in-class partnership services. At our core, we help brands launch and scale affiliate programs. We truly see ourselves as an extension of each brand we work with — which means we regularly take on unique challenges, expand our capabilities, and let data drive our strategies rather than gut instinct. 

Key Job Responsibilities

Client services

• Translate company vision & goals into tactical strategies
• Join client calls and internal syncs to identify opportunities and support day-to-day operations  
• Main point of escalation across clients

Renewals & upsells 

• Assess and support in client’s contract renewals, amendments, and potential renegotiations 
• Support business development with ad hoc projects including case studies and proposals

Account management

• Manage 2-3 clients, serving as the main point-of-contact 
• Identify and develop winning strategies aligned with client goals 
• Work closely with partner manager, program coordinators and third-party consultants

Team development

• Manage a team of account managers, partner managers, program coordinators, and external vendors
• Conduct bi-weekly 1:1s and annual performance reviews
• Lead trainings based on knowledge gaps and industry best practices

Process management 

• Stay current on industry trends & opportunities
• Identify efficiencies and process improvements across the organization, including AI implementation
• Lead the development and maintenance of SOPs

Hiring

• Participate in the interviewing and onboarding of new team members 
• Accountable for team staffing, bandwidth and program allocation  

Agency growth

• Manage delivery teams’ P&L as it relates to department goals, targets and forecasting 

KPIs

• Revenue growth, both for your clients and the agency
• Client retention
• Employee retention
• Existing client upsells
• MRR across the agency

Career Roadmap

Training

• Jamdesk takes full ownership of your onboarding experience. We have a well-developed training plan that will ease you into the role, establish clear milestones, and define our company culture. Your onboarding will include shadowing opportunities and on-the-job training

Early days

• Familiarize yourself with existing set of clients and their unique goals
• Demonstrate competence completing the key responsibilities with occasional oversight

First 90 days

• Demonstrate expertise in key responsibilities
• Add clear and measurable value to clients through your work
• Add clear and measurable value to the team

6+ months

• Full ownership of key responsibilities
• Recommend optimizations on ways to improve existing processes

Minimum Qualifications and Skills

• 5+ years of affiliate, partnership, or performance marketing experience
• Agency experience strongly preferred — bonus points if you’ve run your own consultancy
• Proven operational experience
• Excellent communication skills - written and verbal
• Exceptionally detail-oriented with strong organizational skills
• Ability to think big picture while also prioritizing daily work
• Enjoys numbers and telling stories with data
• Self-starter

With this being a fully-remote position, we expect you to have access to high-speed internet and a dedicated workspace you can use to host Zoom meetings. 

What We Offer

• 100% remote office
• Open paid time-off policy
• Base salary + performance bonuses
• Dental, health, and vision benefits 
• 401K matching 
• Professional development

Our Interview Process

After applying for any of our open roles, here’s what you can expect throughout the interview process:

• First Round Interview (30 min) to learn who you are and see if we’re a good fit for you
• Work History Discussion (60 min) where we’ll go through your most recent roles in greater detail
• Project Review (60 min) to show off your skills and so we can assess your work. If you do not end up joining the team, we offer a $150 honorarium for your time
• Reference Checks (3 references - one peer, one manager, one your choice)
• Background Check
• Offer!

Regardless of where you’re at in the process, we’ll be sure to communicate with you in an effective and timely manner. We understand your time is valuable and truly appreciate your consideration.