Responsibilities

• Administer and maintain core GTM systems (CRM, marketing automation, sales engagement tools) to ensure high availability, performance, and scalability
• Execute system updates, configurations, and enhancements to meet evolving business needs and improve user experience
• Proactively identify, troubleshoot, and resolve system issues to minimize disruptions and ensure operational continuity
• Maintain data integrity and governance across GTM platforms, ensuring accurate, consistent, and timely data for stakeholders
• Develop and refine reports, dashboards, and data exports to support strategic decision-making and performance tracking
• Collaborate with RevOps and analytics teams to surface actionable insights from system data
• Serve as the primary point of contact for user support, resolving technical issues and fielding system-related inquiries
• Create and deliver onboarding and training materials to ensure users are proficient with GTM systems and aligned on best practices
• Gather user feedback to continuously improve system usability and adoption
• Partner with Sales, Marketing, Customer Success, and RevOps to ensure GTM systems align with business goals and workflows

Requirements

• Proficiency in CRM systems (e.g., Salesforce), data analysis tools, and reporting software
• Strong analytical skills, with the ability to turn system data into actionable insights
• Excellent written and verbal communication skills, with the ability to work cross-functionally across technical and non-technical stakeholders
• Strong problem-solving ability, with experience troubleshooting and resolving technical issues efficiently
• Experience with project management methodologies and tools
• Strong teamwork and collaboration skills in a team-oriented environment

Preferred

• Salesforce Administrator certification or similar
• Advanced degree (e.g., Master's) or specialized training in systems administration
• Experience supporting SaaS go-to-market organizations

Benefits

• meaningful equity and other benefits