Responsibilities

• Manage the GTM tech stack support queue including requirement definition, questions, troubleshooting, workflow builds and updates, field and user setup, quote SKU creation, Order Form T&C maintenance, creating new companies within HubSpot, and assignment to other team members where applicable.
• In close collaboration with GTM Systems team, own the administration and operation of various GTM systems, which may include but not be limited to HubSpot, DealHub, Gainsight, Loopio, D&B, HG Insights, and LinkedIn Sales Navigator.
• Monitor and update health checks for key integrations with HubSpot, including databases, DealHub, Gainsight, and Workday
• Support GTM Systems Manager and other RevOps and GTM leaders in cross-functional initiatives.
• Own and maintain improved documentation of GTM systems and processes
• Use AI agents (e.g., Treasure Work, Claude, ChatGPT, etc) to triage and resolve tier-1 support tickets
• Build and maintain AI-assisted automations for repetitive admin tasks (user provisioning, field audits, data hygiene)
• Author and maintain reusable prompts, skills, and agents, & partner with RevOps and Data teams to operationalize AI-driven insights
• Collaborate and problem-solve across systems, functions and regions, to ensure end-to-end processes and business needs are working effectively
• On an ongoing basis, identify, test and assess potential new technologies that will improve the productivity and/or efficiency of our tech stack, and for any selected technologies, support and/or lead the implementation, adoption, and ongoing operation and administration of those technologies

Requirements

• 2+ years of admin experience supporting Enterprise SaaS GTM systems
• 2+ years of HubSpot admin experience
• Proven record of successfully learning and/or implementing new tools and systems
• Physical Requirements: Working out of the Mountain View, California or New York, New York office according to our “Global Hybrid Working Policy.”
• Travel Requirements: Up to 1 in-person team meeting per year in the United States.

Preferred

• DealHub admin experience
• Developer/code experience to create custom coded HubSpot workflow actions, and support various system integration efforts
• Comfort using AI tools and technologies to research, build efficiencies, summarize, and draft content.

Benefits

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
• Company paid life insurance 3x salary
• Company paid short- and long-term disability coverage
• Retirement planning (401K) with 4% company match
• Restricted Stock Units (RSU)
• Flexible Time Off (FTO)
• Up to 26 weeks paid parental leave including a post-partum night nurse
• Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit