Responsibilities

• Maintain and grow client performance while staying within gross margin KPI's
• Lead fulfillment team via daily internal calls, answering of any questions in Slack, and coaching/training sessions
• Serve as the escalation point for any service or performance challenges from client & jump in hands on to resolve the problem
• Quality check campaigns, identify potential bottlenecks and improvements, and make sure change is implemented
• Proactively communicate next steps, timeline shifts, and KPI insights to keep clients aligned.
• Hold team accountable and foster a culture of accountability, transparency, and speed
• Regularly report to founder on client results and improvement opportunities
• Morning : Call with your GTM team to review yesterday’s KPIs and tackle any performance gaps
• Answer urgent Slack messages from clients & escalated problems

Requirements

• 2+ Years experience of running B2B lead generation and cold outreach campaigns with proven track record
• 2+ Years experience in client facing / account management style role
• Experience managing talent & leading teams
• Experience directly managing customer relationships
• Experience with the following tools (or similar) - Smartlead - Clay - Apollo - Heyreach - Salesfinity - Make / Zapier
• Self-motivated, detail-oriented, and ability to work autonomously
• High emotional intelligence & exceptional ability to lead internal and client facing conversations
• Scrappy, flexible, entrepreneurial mindset and loves new challenges
• Reliable internet, quiet office, and tech setup for remote work (webcam, microphone)
• Available to work EST hours (9am-5pm)

Preferred

• Experience running your own business
• Double bonus if it is a cold email / outbound agency
• Experience with Claude code & building AI enabled workflows

Benefits

• Remote position
• Flexible schedule & time off
• Startup culture