Responsibilities

• Build systems for customer health assessment : analyzing behavior, feature adoption, and marketing performance to surface risks and flag at-risk accounts early. Develop targeted intervention plans.
• Collaborate weekly with the engineering team, sharing customer feedback about onboarding issues and product areas that cause challenges.
• Onboard with velocity & vision: Guide customers to their first “aha” moment in Flint, ensuring fast time-to-value while positioning Flint as a long-term strategic lever.
• Be a growth partner: Act as an extension of our customers’ Marketing teams by co-creating new plays, uncovering fresh use cases, and helping them stay ahead of their competitors.
• Drive ongoing adoption & expansion: Continuously identify opportunities for Flint across sales, revops, marketing, and CX, expanding Flint’s footprint within the org.
• Shape renewal outcomes: By driving outsized value, ensure every customer sees Flint as indispensable, leading to strong renewals and multi-team expansions.
• Influence our roadmap: Synthesize patterns from enterprise accounts and collaborate with Product, Engineering, and Design to bring customer-driven innovation to Flint.
• Build new programs from scratch: Design scalable frameworks, playbooks, and initiatives for future Enterprise customers.

Requirements

• 4+ years of customer-facing experience, ideally in an agency setting close to marketing
• AI fluency
• Motivation to learn marketing (CMS, SEO, landing pages, lifecycle email, the whole stack. We'll teach you, but you have to want it
• You write well. Most of the relationship lives in Pylon and Slack. Case studies live on the marketing site
• You can read our product. When someone says "the editor is weird," you can figure out what they mean and route it to engineering
• You're in SF or moving here. We work from the office

Nice to Have

• You've worked inside an agency and already understand marketing deeply
• You have hands-on marketing experience
• You're comfortable with ambiguity and no playbook.
• You've lived the problem of building and managing digital marketing and websites yourself
• You're motivated by long-term relationships and helping customers win, not by closing tickets

Benefits

• Historic office in Jackson Square (with 2 rooftops and a shower) - tour virtually here
• A crazy upside-down battlestation - tour virtually here
• 20 PTO days a year and full health benefits
• Lunch and a fully stocked snack bar at the office, incl. Cometeer coffee pods
• Dog friendly
• Competitive salary + equity [we stand by care for our employees ]
• More benefits coming very soon.