Growth Operations & Automation Manager

Responsibilities

• Turn the team's problems into clear requests for product and engineering, get them prioritized, and follow them through to launch
• Build smaller tools and automations yourself, and remove manual work
• Build and run the systems and processes that support our campaign calendar, QA and documentation, and weekly reporting, so the team moves faster and makes fewer errors
• Act as a "go-to" resource for a wide range of requests related to improving processes across the team
• Make it easier for clients to approve marketing campaigns and for the team to handle customization requests
• Own weekly reporting across channels and accounts, so anyone on the team can see how campaigns are doing without asking
• Own the team's annual and quarterly planning process: setting the cadence, keeping goals current, and holding the team accountable to them
• Help set data standards across campaigns, including naming conventions and tagging, so performance is comparable across campaigns instead of every campaign getting analyzed its own way
• Identify and understand gaps in existing processes and tools, and implement fixes
• Own the contracts and budget for the marketing tech stack, tracking renewals, evaluating new tools, and working with finance on forecasting

Requirements

• Experience in marketing operations, product operations, technical program or product management, strategy and operations, or business operations, working independently without dedicated analyst support
• The ability to deeply understand a messy problem and translate it into a clear written request: what's wrong, who's affected, what done looks like, and what's out of scope
• A working understanding of how engineers build, enough to scope a request, ask good questions, and know when to build something yourself and when to ask for help
• Have built operating cadences, planning processes, or business reviews from scratch in a fast-moving, ambiguous environment
• Have built or owned a measurement framework from scratch, not just reported metrics someone else defined
• Experience using AI to make your own or a team's work measurably faster, and the judgment to check what it produces and when it isn’t the solution
• Are fluent with spreadsheets, business intelligence dashboards, and project management softwares
• A bias toward action: you don't need a lot of direction to get moving, and you see systems, not just tasks, instinctively working to improve them

Preferred

• Time at high-growth technology companies
• Familiarity with pipeline measurement, marketing attribution, and lead funnel operations
• Working knowledge of SQL or business intelligence tooling
• Hands-on experience building in Braze, including custom attributes and campaign QA.
• Experience with Asana and Airtable, specifically using them to manage campaign intake and tracking
• Experience in an internal Product Management role
• Experience redesigning how a team communicates, such as meeting structure or information flow
• Healthcare, benefits, or other regulated-industry marketing experience

Benefits

• Competitive salary
• ✨ Comprehensive medical, dental, vision, life, and disability benefits
• 401k match
• Monthly phone and wifi stipend for employees, annual ergonomic stipend
• Generous vacation policy, paid holidays and company-wide recharge days
• Equal paid parental leave for birthing and non-birthing parents
• Free cancer screening and prevention resources for employees and their adult dependents