About Thread:

No one wants to feel like just another number—especially when they need help with an urgent issue at work.

But, in a world where we can connect with family, friends, our favorite brands, and sometimes even celebrities on-demand, most service providers still ask users to drop what they’re doing, look for contact information, and choose one of two support options: bad, or worse. Either call a 1-800 number and sit on hold, or email [help@turnitoffandonagain.com](mailto:help@turnitoffandonagain.com) and wait for a reply.

At best, the user’s real-time request for help turns into [Ticket: #####] in the queue; and, in an industry where service is the product, the provider signals quite clearly which customer will always matter most: “Next in line.”

At Thread, we’re on a mission to help IT service providers turn users’ worst workdays into moments of magic. We’re a VC-backed startup built by high-performance technologists with fundamental passion for service. Our heroes are people who feel most alive when doing what they’re great at in service of other people*.* We believe every thread is a call to adventure, and nothing delights us more than helping our partners deliver delightful service experiences that brighten user journeys.

The Role:

As a Growth Executive at Thread, you will play a crucial role in nurturing relationships with our customers, ensuring they achieve maximum value from our products, and driving account growth. You’ll work closely with the Customer Success, Sales, and Product teams to ensure seamless collaboration and a high level of customer satisfaction.

What you'll do:

• KPIs: You will be focused on expansion and renewals, working in close tandem with Customer Success Managers to achieve shared goals.
• Revenue: This role is quota carrying and will have a monthly expansion revenue target. This person is energized by that and excited to close business!
• Client Retention & Growth: Identify upsell opportunities and work to retain accounts through consistent engagement and a focus on delivering measurable value. Support Customer Success Managers in upselling efforts, acting as a pro sales partner to help close deals.
• Renewal Management: Assist in managing and executing renewal processes, ensuring smooth and timely contract renewals.
• Collaborative Strategy: Work closely with Customer Success Managers and Account Executives to develop account plans and strategies tailored to each client’s needs. Join partner calls with Customer Success Managers to help identify and close upsell opportunities, emphasizing a strong, supportive partnership.
• Business Reviews: Conduct regular business reviews with clients to demonstrate ROI and alignment with their business objectives.
• Data-Driven Insights: Analyze account data and metrics to identify trends and drive improvements in customer outcomes.

What you should have:

Experience: 3+ years in account management, or sales roles, within a B2B SaaS environment for IT Managed Service Providers.

Skills: Strong communication, negotiation, and relationship-building skills. Ability to think strategically and manage multiple priorities simultaneously.

Customer-Centric Mindset: A passion for driving customer success and delivering value through partnership.

Technical Aptitude: Ability to quickly learn and understand software products and translate client needs into solutions.

Tools Knowledge: Familiarity with CRM software (e.g., Hubspot).

Education: Bachelor’s degree in business, marketing, or related field preferred, or equivalent experience.

Bonus points for:

• Experience working at an IT Managed Service Provider
• Social media presence and willingness to promote Thread content

What We Offer:

• Competitive salary and benefits
• Opportunities for growth within the company
• A collaborative and innovative work environment