Responsibilities

• Partner with the Senior Director to set strategic direction and turn it into clear operating plans.
• Own the team's operating rhythm – planning, goal-setting, performance tracking, day-to-day priorities – and act as a trusted proxy in meetings and decisions.
• Facilitate faster decision-making by prioritizing issues and clearing the way so the team can move fast and stay focused on external results.
• Hold the team to a high standard of operational excellence including timely, accurate reporting, budget tracking, industry analysis, and media measurement.
• Build AI-native systems that make the team more efficient, from briefing and review cycles to content tracking and operations.
• Lead special projects and critical initiatives, often operating independently and without a playbook.
• Manage a small team, setting clear expectations, mentoring for growth, holding the team accountable for quality, responsiveness, and ensuring cohesive direction.
• Establish workback schedules, editorial standards, and preparedness protocols that bring consistency and reliability to high-stakes communications moments.
• Serve as an editorial steward on strategic engagements, reviewing content, shaping materials and crafting positioning.
• Manage agency and vendor relationships and coordinate partners to guarantee quality and timely deliverables.

Requirements

• 8–10+ years of experience in communications, strategy, or operations, preferably at a tech company or in high-stakes comms.
• Chief of Staff or senior communications strategist experience, having acted as a trusted proxy for an executive.
• Exceptional writer comfortable moving between executive voice and internal narrative with strategic framing.
• Structured problem solver who translates ambiguity into clear plans with owners, timelines, success criteria, and builds the systems that maintains sustainable plans.
• Strong executive presence and the confidence to engage at the VP/C-suite level.
• High EQ skilled at reading people, influencing without formal authority, and managing and mentoring teams.

Benefits

• comprehensive benefits programs