Responsibilities

• Develop a deep understanding of our clients’ customers’ wants, needs, and behaviors across the full customer journey.
• Oversee the development and orchestration of engagement and omnichannel strategy, connecting strategic goals to engagement priorities and channel-specific strategies (e.g., social, CRM, website, paid media, apps, rep-delivered, and more).
• Provide guidance and support to Associate Directors and Directors in strategy development.
• Collaborate effectively with other strategists, Client Engagement, Medical, and Creative disciplines on business, brand, and communications strategies.
• Engage with and help manage senior client relationships as a key strategic and business partner.
• Set expectations for how the segment/audience profile fits into the project and how it helps set the stage.
• Oversee strategic development on at least one major client and/or oversee multiple clients.
• Recognize how to motivate junior strategists, understanding their learning needs and areas of contribution.
• Provide key support and partnership in leading key strategy deliverables, guiding the strategic direction related to our clients’ brand development and marketing approach.
• Continuously seek to improve client work, actively analyzing client challenges and opportunities.

Requirements

• 7-13 years of experience in market research, strategic planning, and customer experience (CX), with a demonstrated focus on the healthcare industry.
• Proven experience in managing and mentoring teams, with a focus on developing and fostering talent.
• A deep understanding of omnichannel strategy and the ability to connect strategic goals to engagement priorities across various channels.
• Strong analytical and problem-solving skills, with the ability to identify and address complex business challenges.
• Demonstrated ability to build and maintain strong client relationships at the senior level.
• Experience in developing and delivering compelling presentations and proposals to clients and prospects.
• A strong understanding of the healthcare industry, including HCP and DTC marketing dynamics.
• A collaborative and team-oriented approach to work, with the ability to work effectively with cross-functional teams.
• A proactive and self-motivated work style, with the ability to manage multiple projects simultaneously and meet deadlines.

Benefits

• Passionate, driven people: We champion a culture of people who do extraordinary work.
• Consciously cultivated culture: We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits: What we offer full-time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities: We aim to nurture a culture of real-time feedback, a growth-oriented mindset, and plenty of training opportunities through VML and WPP so you can continue to grow personally and professionally.