Responsibilities

• Write, edit, and proofread customer campaigns, newsletters, bill inserts, website content, social media posts, email communications, brochures, presentations, fact sheets, signage, and employee communications.
• Design print and digital marketing materials including infographics, reports, presentations, social graphics, flyers, advertisements, templates, and branded campaign assets.
• Translate technical, regulatory, operational, and customer service information into clear, concise, audience-appropriate messaging.
• Develop executive-ready presentations, visual storytelling tools, timelines, process graphics, maps, and one-page summaries.
• Collaborate with marketing, communications, customer experience, regulatory, legal, operations, and agency partners to develop creative solutions.
• Ensure all deliverables align with brand standards, accessibility expectations, plain-language principles, and regulatory requirements.
• Manage multiple creative projects while maintaining exceptional quality, organization, and attention to detail.

Requirements

• Bachelor's degree in Graphic Design, Communications, Marketing, Journalism, English, Visual Communications, or a related field (or equivalent experience).
• Professional experience producing both written content and graphic design deliverables.
• Strong proficiency with Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat.
• Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook.
• Excellent writing, editing, proofreading, typography, layout, and visual communication skills.
• Ability to simplify complex information while maintaining accuracy and clarity.
• Portfolio or work samples demonstrating both writing and graphic design capabilities.

Preferred

• Experience working in a regulated industry such as utilities, energy, public sector, or government.
• Experience creating customer-facing communications related to safety, reliability, infrastructure, energy efficiency, billing, outage preparedness, or community programs.
• Experience developing executive presentations, infographics, campaign toolkits, and multi-channel marketing materials.
• Knowledge of accessibility best practices, AP Style, plain-language writing, brand governance, and print production.
• Photography, video editing, animation, web content, or email marketing experience is a plus.