Full-Time Leasing Concierge

Drive property occupancy and resident experience at PeakMade as a Leasing Specialist.

• Utilize the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve the budgeted occupancy
• Assist with planning and hosting of resident events
• Provide excellent customer service and serve as an example to the team as a representative of Peak and your community.
• Maintain accurate and current prospect traffic and leasing data
• Assist with all move-out and move-in events as well as collect deposits and/or fees associated with move-in (as necessary)
• Give informative property tours to potential prospects onsite and create value add by anticipating needs and addressing concerns the customer has not even thought of yet
• Lease and renew beds/apartments via in person, on the phone or online
• Write up and file service requests from residents upon receipt
• Contribute to the general upkeep and cleaning of office, common areas and model
• Assist in the performance of the annual turn process
• Adhere to Peak policies and procedures
• Greet prospective residents and show model, market ready units and common areas
• Respond to internet leads and relay information to prospects via phone and in person
• Contribute to optimizing occupancy while maximizing leased rent
• Maintain thorough product knowledge of the property and competition
• Perform various administrative tasks
• Inspect units on a quarterly basis as well as prior to move-in
• Review client survey feedback and provide action-based resolutions and outreach to ensure client satisfaction.
• Proactively address and resolve client issues or problems to ensure satisfaction and maintain a high standard of service.
• Maintain positive ongoing relationships with residents and clients to ensure their experience is uniquely catered to them.