Another Box Story

Another Box Story is a design-led agency creating and producing bespoke gifting experiences and custom products for some of the world’s most iconic brands. Like our clients, innovation and “out-of-the-box thinking” are in our DNA. We offer an end-to-end service, bringing together strategy and design, sourcing, production, and global fulfilment. Another Box Story has offices in London, New York, and Los Angeles, with a presence in Dubai, Miami, and Paris.

Job Title: Fulfilment and Logistics Coordinator

Location: On-site – Culver City, Los Angeles, USA

Reports to: Finance and Operations Director

Employment Type: Full-time

About the Role

We are seeking a meticulous Fulfilment and Logistics Coordinator to join our Los Angeles team. This is a hands-on role centered on the flawless execution of our bespoke gifting experiences. You will manage the lifecycle of luxury inventory—from receiving delicate custom components to ensuring that complex, high-end mailers reach global recipients on time and in perfect condition. If you have a 'no-detail-is-too-small' mindset and thrive in a fast-paced, creative environment, we want to hear from you.

Roles & Responsibilities

Fulfilment

·Manage inventory movement and maintain accurate stock organization within the warehouse.

·Receive inbound deliveries and verify quantities and conditions against packing documentation.

·Support inventory checks and flag discrepancies, damaged goods, or missing items.

·Maintain warehouse organization standards to ensure products are stored correctly and can be easily located.

·Monitor and report product waste, damaged units, or unusable materials.

·Help ensure inventory records remain updated and aligned with physical stock.

·Support packing readiness by confirming product availability and order allocation.

·Maintain cleanliness, order, and accuracy across fulfilment areas.

·Create and implement an internal inventory system

Logistics

·Coordinating the dispatching of large volume shipments, since we know that takes some creative foresight

·Verify recipient lists to ensure names, addresses, and shipment details are correct before dispatch.

·Prepare shipping documentation, including commercial invoices, packing lists, and shipping labels.

·Input tracking numbers accurately into internal records or client-facing documents.

·Follow up on shipments to monitor delivery progress and flag delays, failed deliveries, or exceptions.

·Coordinate with couriers and shipping partners regarding dispatch, tracking updates, and shipment issues.

·Ensure all shipping documentation is complete, accurate, and submitted on time.

·Support the team with shipment status updates and proof of dispatch when required.

·Escalate shipping issues proactively and help resolve documentation or delivery-related problems quickly.

·Implement the HAZMAT procedure for HAZMAT shipments.

Performance Metrics

Success in this role will be measured using the following key performance indicators:

·Inventory Accuracy 

·Shipping Documentation Accuracy

·On-Time Shipment Dispatch Rate

·Tracking Upload Accuracy and Timeliness

Skills & Experience

·2–5 years of experience in fulfilment, warehouse coordination, logistics, or shipping operations.

·Experience receiving deliveries, handling inventory, and supporting outbound shipments.

·Familiarity with shipping documentation such as commercial invoices, HS code, packing lists, Incoterms, and labels.

·Strong organizational skills and close attention to detail.

·Ability to manage multiple operational tasks in a fast-paced warehouse environment.

·Comfortable working hands-on and on-site on a full-time basis.

·Clear communicator with the ability to coordinate effectively across the warehouse, operations, and finance teams.

·Strong problem-solving skills and the ability to identify and escalate issues quickly.

·Experience in inputting tracking information and monitoring shipment progress.

·Familiarity with courier platforms, shipping systems, or inventory tools is a plus.

·Ability to lift up to 50 lbs., stand for extended periods, and perform physical warehouse tasks.

What We Offer

·Competitive salary and comprehensive benefits package.

·A dynamic, creative, and fast-paced warehouse environment.

·Opportunities for career growth and professional development.

·Hands-on experience with unique custom mailers and branded merchandise.

·The opportunity to collaborate with leading brands and exciting projects.

Benefits

·Health cover

·ClassPass membership

·MasterClass membership

·Monthly culture reimbursement

·Vacation allowance + paid time off