Front of House Manager - My Neighbor Felix DTC
Colorado Springs, CO (On-site)
Posted 5 months ago
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Job Description
Location: Colorado Springs, Colorado (On-site, Full-time)
Company: My Neighbor Felix
Salary: $57,000 - $70,000 per year
We are seeking a committed, experienced FOH Manager to join our team at My Neighbor Felix at our Colorado Springs location. My Neighbor Felix is a pan-Mexican kitchen + bar serving up craft margaritas & cocktails and fresh cuisine inspired by all seven regions of Mexico in a chic space with friendly vibes.
Job Overview:
The ideal candidate will be a friendly and highly motivated individual with experience leading a team, managing the daily operation of the business, and will thrive in a fast-paced, team-oriented restaurant environment.
Key Responsibilities:
- Team Leadership: Supervise, train, and motivate front of house staff, including servers, hosts, and bartenders.Ensure staff are knowledgeable about the menu, specials, and restaurant policies.Maintain a positive and productive work environment, fostering teamwork and collaboration.
- Guest Experience: Maintain a strong presence on the floor during peak business hours, ensuring guest satisfaction and resolving issues.
- Foster positive guest relationships by anticipating needs, providing recommendations, and addressing inquiries with a commitment to the brand.
- Oversee service quality, ensuring timely, efficient, and friendly service.
- Monitor the dining area to ensure cleanliness, comfort, and a pleasant atmosphere.
- Financial Management: Assist with daily cash handling, including opening and closing the register. Assist with labor cost control, optimizing staffing levels to meet demand. Monitor tipping procedures and ensure proper distribution.
- Operational Management:
- Manage seating arrangements and reservation systems, ensuring efficient flow of guests.
- Monitor and maintain restaurant inventory, including supplies and equipment for the front of house.
- Ensure compliance with health and safety regulations, including food safety standards.
- Communication & Coordination: Act as a liaison between the front and back of house to ensure smooth operations. Attend regular staff meetings and provide feedback to improve service standards. Assist in creating and implementing promotional activities, events, and marketing strategies.
- Staff Scheduling: Develop and maintain work schedules for front of house staff, ensuring proper coverage during peak hours.
- Health & Safety: Ensure compliance with health and safety standards, including maintaining TIPS and ServSafe certifications.
- Proven experience in a front of house leadership role preferred (restaurant, hospitality, or similar).
- Strong understanding of food and beverage operations.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a diverse team in a fast-paced environment.
- Exceptional problem-solving and conflict resolution skills.
- Ability to multitask and prioritize effectively.
- Basic understanding of financials, including budget and labor cost management.
- Flexibility to work nights, weekends, and holidays as required.
- Competitive salary
- PTO and 401K plan.
- Health, vision, and dental insurance (optional).
- Daily free meal provided.
- A vibrant and collaborative work environment.
Lotus Concepts Management
We're proud to call Denver home! Our expertise in food, beverage, and hospitality is unparalleled in Colorado. For over 20 years, the Lotus Concepts team has been the premier entertainment restaurant and nightlife group in Denver, specializing in hospitality, operations, entertainment, and real estate. Our organization believes in a working environment founded on respect, opportunities for growth and support of personal goals, which results in a supportive, dedicated team of like-minded professionals.Lotus Concepts is deeply committed to giving back through philanthropic efforts and dedicated to being an active business tied closely with our Denver community. We’re proud to have worked with dozens of non-profits and look forward to fostering our current & future partnerships.
