Front Desk & Patient Care Coordinator

Front Desk & Patient Care Coordinator

Full-Time | Qi Wellness Clinic | Lemont, IL

Are you passionate about wellness and helping others improve their health? Qi Wellness Clinic is seeking a friendly, energetic, and highly organized Front Desk & Patient Care Coordinator to join our growing team. We are looking for someone who genuinely enjoys connecting with people and can provide an exceptional patient experience from the moment they walk through our doors.

Responsibilities

• Welcome patients with a warm, professional, and compassionate attitude.
• Schedule appointments, answer phones, respond to text messages and emails.
• Educate patients on our wellness services, memberships, and treatment packages.
• Confidently recommend and sell memberships, wellness packages, and treatment plans based on patient needs.
• Verify patient information and ensure all intake forms and documentation are completed accurately.
• Assist with patient check-in and check-out, payments, and appointment follow-up.
• Coordinate with providers and clinical staff to ensure a seamless patient experience.
• Maintain a clean, organized, and welcoming reception area.
• Perform administrative duties while managing multiple priorities in a fast-paced environment.
• Assist with marketing initiatives, patient outreach, and follow-up calls when needed.

Qualifications

• Minimum of 2 years of experience in a medical spa, wellness clinic, integrative medicine practice, IV therapy clinic, chiropractic office, or similar healthcare setting.
• Knowledge of IV vitamin therapy, peptides, hormone optimization, natural holistic therapies, functional medicine, or regenerative wellness is strongly preferred.
• Proven experience selling treatment packages, memberships, and wellness programs. Commission available!!!
• Excellent communication and customer service skills.
• Comfortable speaking with patients of all ages—from young adults to seniors—with empathy, patience, and professionalism.
• Strong organizational and multitasking abilities.
• Tech-savvy and able to learn scheduling, electronic medical record (EMR), and point-of-sale software quickly.
• Fluent in English (additional languages are a plus like Polish).
• Punctual, dependable, and professional in appearance and attitude.
• Positive team player with a strong work ethic.
• Flexible availability, including occasional evenings or weekends as clinic needs require.

What We’re Looking For

The ideal candidate is someone who truly believes in helping others on their healing and wellness journey. You should be compassionate, personable, confident discussing wellness services, and motivated to help patients find solutions that improve their quality of life. We are looking for someone who thrives in a busy environment, enjoys building relationships, and takes pride in delivering outstanding patient care while contributing to the clinic’s growth.

If you’re passionate about holistic health, enjoy working with people, and have experience in a wellness or medical spa setting, we’d love to hear from you!

Pay: $20.00 - $22.00 per hour

Work Location: In person