Responsibilities

• Develops content strategies and guides brand growth for CX and CRM campaigns
• Executes quantitative, qualitative and competitive strategy and brand audits
• Develops strategic briefs, calendars and launch plans
• Owns strategy project work and nurtures client relationships to ensure client satisfaction/retention
• Leads the creative team to ensure on-time delivery of high-quality deliverables
• Leads internal and client-facing content strategy workshops
• Supervises up to 2 junior team members in our department
• Guides their professional development, and helps them set annual career goals
• Schedules and hosts weekly 1-on-1s (30-min per direct report)
• Contributes to new business in RFI/RFP responses and pitches

Requirements

• 5-8 years working as a brand strategist, agency experience strongly preferred
• Excellent attention to detail and strong organizational skills
• Outstanding communication skills, both written and verbal, a passion for digital storytelling
• Always looking for ways to change, improve, or invent new approaches to old problems
• Strong understanding of current digital design practices and technologies
• Able to drive a project forward with minimal direction

Benefits

• We offer a competitive benefits package.