Food Service Manager at Hy-Vee, Inc. | Kirksville, MO

Hy-Vee, Inc.

Food Service Manager

Kirksville, MO (Unknown)

Salary Not AvailableMid LevelFull time

Posted 4 months ago

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Job Summary

Support customer service and kitchen operations in a Hy-Vee store with a focus on hospitality, teamwork, and food quality.

Provide friendly, efficient service and assist customers across departments.
Must-have: Excellent hospitality skills and basic problem-solving ability.
Standout: Oversees food quality, presentation, and cross-department coordination.

Job Description

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include) escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
Performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Reviews daily production list with department employees and assigns tasks for completion.
Ensures food display case product is rotated and replenished.
Scans the kitchen area for items and areas that need to be addressed (e.g. Coffee, salad case, cleanliness, kitchen repairs, and safety issues) and assigns tasks to kitchen staff.
Ensures the proper amount of staff in the kitchen department to handle customer needs.
Oversees food quality and presentation for all Chinese, Italian, Restaurant and Kitchen Departments.
Oversees inventory within all Chinese, Italian, Restaurant and Kitchen Departments.
Work with chefs and other personnel to plan menus that are flavorful and popular with customers.
Work with chefs for efficient provisioning and purchasing of supplies.
Estimate food and beverage costs.
Supervise portion control and quantities of preparation to minimize waste.

Requirements

High school or equivalent experience.
One year of similar or related experience.
Sanitation (Food Safety) courses encouraged.
Must possess excellent Hospitality skills.
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Preferred

Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism

Hy-Vee, Inc.

3.4 Glassdoor

Hy-Vee, Inc. is an employee-owned corporation operating more than 563 business units across nine Midwestern states with sales of more than $13 billion annually. The supermarket chain is synonymous with quality, variety, convenience, healthy lifestyles, culinary expertise and superior customer service. Hy-Vee was recently named the No. 1 grocery store in America by USA TODAY. The company’s more than 75,000 employees provide “A Helpful Smile in Every Aisle” to customers every day.

Founded in 1930

West Des Moines, Iowa, USA

18K employees (1,211 in marketing)

hy-vee.com

55% recommend to a friend

52% CEO approval