FLEX Senior Manager, Luxury Marketing and Brand Experiences

Responsibilities

• Lead luxury experiential activations for The Ritz-Carlton, Luxury Group, and strategic partners, delivering high-impact, brand-aligned experiences that elevate storytelling and guest engagement.
• Develop and execute integrated marketing strategies for a luxury credit card that support acquisition, engagement, retention, and brand prestige.
• Lead the planning and delivery of approximately 10 credit card events, from concept through execution, including guest experience design, partner integration, and onsite management.
• Support cross-channel campaign development, content, and storytelling across digital, social, partnerships, and experiential touchpoints, ensuring alignment with brand standards and business objectives.
• Collaborate with internal teams, hotels, and external partners to deliver cohesive marketing programs, support Luxury Group priorities, and provide guidance on credit card-related activations.
• Manage budgets, timelines, and performance tracking to ensure programs are delivered efficiently and achieve defined KPIs.
• Lead the ideation, planning, and execution of luxury credit card event activations, ensuring alignment with brand positioning, cardmember strategy, and an elevated guest experience.
• Design and deliver event environments and guest journeys, including layouts, branding, furniture, décor, AV, and overall experience flow.
• Manage end-to-end event logistics and onsite operations, coordinating with production partners, vendors, presenters, talent, and internal stakeholders to ensure seamless execution.
• Develop presentations, documentation, timelines, budgets, risk plans, and status updates to keep stakeholders aligned and accountable.

Requirements

• 4-year degree from an accredited university in Business Administration, Hospitality Management, or equivalent experience
• 5+ years’ experience in hospitality, luxury industry, partnerships, business development or brand marketing demonstrating progressive career growth and a pattern of exceptional performance
• Proven track record of managing and scaling complex brand marketing or partnership programs
• Demonstrated project leadership and management skills, including a demonstrated ability to lead multi-functional project teams to deliver concrete actions and results
• Ability to successfully communicate complex ideas across the organization clearly in written and oral communication
• Experience with luxury brands

Benefits

• All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
• Washington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.