Responsibilities

• Experienced in Salesforce NPSP, including user support, data entry standards, and system configuration within established governance.
• Manage constituent records, relationships, households, affiliations, opportunities, recurring donations, and soft credits.
• Create and maintain reports and dashboards to support fundraising strategy, forecasting, and performance tracking.
• Perform regular data quality checks, de-duplication, imports, and mass updates using approved tools.
• Document processes, data standards, and workflows; recommend improvements to enhance efficiency and accuracy.
• Coordinate with internal or external Salesforce administrators/consultants on enhancements, integrations, and releases
• Process and reconcile gifts from multiple channels (online, checks, DAFs, events, stock, matching gifts) in a timely and accurate manner
• Ensure proper coding of gifts, campaigns, funds, appeals, and restrictions in alignment with accounting and reporting requirements
• Partner with Finance on gift reconciliation, month-end close, and audit support
• Manage recurring giving and pledge schedules; monitor exceptions and follow up as needed

Requirements

• Bachelor’s degree or equivalent professional experience
• 3+ years of experience in nonprofit development operations, advancement services, or database administration
• Hands-on experience administering Salesforce Nonprofit Success Pack (NPSP)
• Strong understanding of fundraising operations, gift processing, and donor stewardship
• Demonstrated ability to create reports and dashboards in Salesforce
• High attention to detail with a commitment to data accuracy and confidentiality
• Strong organizational and time-management skills; ability to manage multiple priorities and deadlines

Benefits

• Free YMCA membership - access to all branches!
• 50% off programming including swimming lessons as well as childcare programs (early learning care, before and after care, day camp and overnight camp).
• Planning for your future? Ask us how we do it at the Y - it's awesome!
• Comprehensive benefits package which includes health, dental and vision insurance, paid time off, tuition reimbursement, etc.