Responsibilities

• The Field Operations Specialist (FOS) manages specified OEM automotive fixed operations clients within assigned territory and specializes in client satisfaction, customer retention, increasing marketing performance, and selling new solutions.
• The FOS represents the face of the brand by conducting daily in-person after-sales marketing consultations.
• You will manage all client-facing aspects of the relationship: marketing consultations, data analysis, offer selection, creative options, billing questions, etc.
• Your role will require up to 75% travel for in-person, monthly consultations.
• Aptitudes that will make you successful include working autonomously, sociability, customer focus, resiliency, and situational adaptability.
• You will need to be extremely organized, communicate timely and effectively, and possess a positive attitude.
• Your role is to build relationships, become a trusted advisor, and promote dealership partnership.