Responsibilities

• You will provide operational and user support for business system applications and related hardware that support division and corporate strategies.
• You will respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application.
• You will document and maintain business processes and business rules.
• You will conduct user acceptance testing for business systems. Identifies opportunities for improved user acceptance testing processes and methodologies.

Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Basic knowledge and understanding of unit, functional, performance, and user acceptance testing.
• Basic knowledge and understanding of how technology can be used to automate business processes.
• Demonstrated experience documenting work processes and business rules.
• Demonstrated experience using business systems to provide customer service.
• Travel requirements up to 10%.

Preferred

• Significant requirement gathering experience
• Insurance or financial industry experience a plus
• Salesforce/Relate platform experience
• Python, PowerBI and good broad technology prowess

Benefits

• We provide benefits that support your physical, emotional, and financial wellbeing.
• You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
• We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
• In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.
• Interns and contingent workers are not eligible for American Family Insurance Group benefits.