Field Communications Manager

San Francisco, CA (Hybrid)

$114K/yr – $191K/yrSenior Level7+ years expFull time

Posted 3 hrs ago

Job Summary

Own and drive strategic GTM communications by partnering with executive leadership to shape messaging, create content across channels, manage major programs like Town Halls, and engage a global, multi-region audience.

  • Lead strategic communication plans and campaigns with metrics-driven iteration
  • Coordinate cross-channel content and executive-focused storytelling
  • Align GTM messaging with the broader executive team and stakeholders

Job Description

Responsibilities

  • Develop and implement strategic communication plans aligned with the Chief Revenue Officer and his organization’s goals.
  • Build and expand communication platforms for the Chief Revenue Officer (CRO) .
  • Craft key messages and narratives for a global audience, tailored by region and audience.
  • Create, execute, and measure content across email, Slack, video, and other channels.
  • Own Town Hall agendas, content, and slides, spotlighting customer stories to inspire GTM teams.
  • Manage customer communications on critical matters by teaming with CRO and Chief Customer Officer.
  • Produce content for announcements, presentations, newsletters, blog posts, and FAQs.
  • Build stakeholder relationships and incorporate feedback into communication strategy.
  • Find creative ways to engage hundreds of GTM personnel — from customer wins to org news.
  • Moderate large-scale meetings: content, Slack monitoring, FAQs, and KPI reporting to leadership.

Requirements

  • Bachelor's or Master's degree in Business, Marketing, Communications, or equivalent experience.
  • 7+ years in communications, spanning internal, external, executive, or enablement communications.
  • Track record launching and managing communication plans/campaigns, with metrics-driven iteration.
  • Experience partnering with GTM or executive leaders on positioning and change management.
  • Exceptional writing and editing skills, with the ability to think strategically and creatively across matrixed content (multiple personas, industries, products).

Preferred

  • Hands-on experience with generative AI tools (e.g., Claude, Gemini) to accelerate content creation.
  • Experience managing a communications calendar and distribution lists across groups.
  • Comfort operating in a fast-paced, agile, results-oriented environment.
  • Program and project management fundamentals.
  • Familiarity with Zoom Webinars, Google Apps or Microsoft Suite, Slack, and email tools.

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutinian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
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PagerDuty

3.9 Glassdoor

In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.Join us to lead uncharted efforts and reinvent how companies run.

Founded in 2009
San Francisco, California, USA
1.3K employees (92 in marketing)
64% recommend to a friend
76% CEO approval

Salaries

Posted range

$114K/yr – $191K/yr

Taken straight from the job posting.

See all PagerDuty salaries

Marketing Team

Marketing Team Size
69 (5% of company)
Median Career Experience
29 years
Median Tenure
4.1 years
Marketing Roles Posted (Last 30 Days)
5

Funding

Total Funding
$523.6M
Last Raise
$350M
Post IPO Debt, 2 years ago

Funding History

  • Oct 2023
    Post IPO Debt • $350M
  • Sep 2018
    Series D • $90M
  • Apr 2017
    Series C • $43.8M

Traffic Signals

Monthly Visitors
1.5M
Monthly Google Ads Budget
$144.1K
Traffic Source Mix
Search
19%
Direct
73.8%
Referral
5.6%
Social
0.5%
Paid
1%

Headcount Trend

Current headcount: ~1.3K

Recent News

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Field Communications Manager

PagerDuty · San Francisco, CA · Hybrid