Complete Care is hiring an External Care Manager (ECM) to support our Chicago market across three skilled nursing facilities. This role is ideal for someone who thrives in a fast-paced, field-based environment and enjoys building strong relationships with hospital partners.

As an ECM, you will play a key role in driving admissions by coordinating patient transitions from hospitals to our facilities.

Responsibilities for External Case Manager (ECM):

• Build and maintain relationships with hospital case managers, discharge planners, and social workers

• Serve as the main point of contact between hospitals and Complete Care facilities

• Coordinate patient referrals and ensure smooth transitions to post-acute care

• Conduct daily in-person visits to hospitals in the Chicago area

• Partner with admissions, clinical, and leadership teams to support census goals

• Track referral activity and identify opportunities for growth

Qualifications for External Case Manager (ECM):

• Experience in healthcare admissions, marketing, case management, or hospital liaison role

• Skilled in relationship-building and communication

• Knowledge of hospital discharge planning and post-acute care preferred

• Self-motivated and able to work independently in the field

• Willingness to travel locally within the Chicago region

• Clinical background (RN/LPN) is a plus, but not required

Why Join Complete Care?

• Growth-focused organization with multiple facilities

• High-impact role with visibility to leadership

• Opportunity to build strong hospital partnerships and drive results

Apply today to join a team focused on quality care and strong community partnerships.

Now Hiring: External Case Manager (ECM)
#LI-LA1