Experienced Senior Account Manager (Promotional Products Industry Experience Required)

About the Company:

Startup of the Year" –SF Magazine

Most Innovative Company Award-Fast Company

Bloomberg Business Week-Social Entrepreneur of the Year

Did you ever think you could change the world by working in the promotional products industry? Now you can do it by working with Social Imprints. Our social mission is to provide second chances for those who genuinely need one. Eighty percent of our staff comprises at-risk individuals, including formerly incarcerated people, recovering addicts, individuals on/off public assistance, and the undereducated/employed.

Since opening our doors in 2008, Social Imprints has been the go-to provider in the Promotional Products industry for many of the nation’s top brands, including Dropbox, Oracle, Pinterest & Facebook. That’s because we are not only passionate about our swag, but we are also passionate about our community.

If you need a second chance or want to work for a company that makes an actual imprint on its community,

Social Imprints is the place for you!

About the Position:

Hybrid Role - 3 days on-site, 2 days remote if located in the Bay Area.

Remote - If not located in the Bay Area (No East Coast Applicants)

Candidates who provide a cover letter will be reviewed first.

• Total Salary: $100K-$130K+ depending on commission and bonus
• Base Salary $80K-$85K
• Good benefits plus profit-sharing opportunities

Duties & Responsibilities:

• Be the primary point of contact for the customers of our largest tech clients, such as Dropbox, Facebook, Oracle, and Microsoft.
• Project manage our customers' larger orders, webstore projects, e-commerce sites, and special event swag.
• Develop and execute strategic customer plans to drive revenue growth for our largest customers.
• Proven track record of managing and growing an annual book of business or project volume of $1M or more.
• Experience managing corporate programs, online company stores, or strategic multi-year accounts, demonstrating a focus on long-term, relationship-based client growth rather than only transactional, one-off orders.
• Demonstrated ability to present strategic product recommendations and creative decks to clients, effectively leading the creative process.
• Successfully managed multiple client projects simultaneously while working in a remote or hybrid operational environment.
• Proven experience collaborating effectively with cross-functional teams, including Creative/Design, Production, and Warehouse/Logistics.
• Experience in mentoring, coaching, or supporting junior team members or admin in a collaborative work setting.

About You:

• At least 3 years of senior account management experience handling large corporate clients.
• At least 3 years of experience working at a $10M+ promotional products company.
• Proven background in handling large promotional product projects, including Warehouse, Technology, and E-commerce stores (i.e., Shopify platform) from large enterprise clients.
• Working knowledge of Adobe Illustrator and Photoshop is a plus.
• Working knowledge of NetSuite CRM and Warehouse Management modules is a plus.
• Experience handling international orders and vendors is a plus.
• Must enjoy working in a fast-paced start-up environment.
• Ability to provide in-depth knowledge of products and services and resolve problems.
• Proven ability to manage multiple projects while paying attention to detail and quality.
• Excellent time management skills.
• Excellent listening, negotiation, and presentation skills.
• Ability to adapt/respond to different types of personalities.

Social Imprint is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Qualified applicants who are formerly incarcerated, recovering addicts, long-term unemployed, veterans, under-represented minorities’ and underemployed (Based on education and experience) are strongly encouraged to apply.

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply