Responsibilities

• Be the primary point of contact for the customers of our largest tech clients, such as Dropbox, Facebook, Oracle, and Microsoft.
• Project manage our customers' larger orders, webstore projects, e-commerce sites, and special event swag.
• Develop and execute strategic customer plans to drive revenue growth for our largest customers.
• Proven track record of managing and growing an annual book of business or project volume of $1M or more.
• Experience managing corporate programs, online company stores, or strategic multi-year accounts, demonstrating a focus on long-term, relationship-based client growth rather than only transactional, one-off orders.
• Demonstrated ability to present strategic product recommendations and creative decks to clients, effectively leading the creative process.
• Successfully managed multiple client projects simultaneously while working in a remote or hybrid operational environment.
• Proven experience collaborating effectively with cross-functional teams, including Creative/Design, Production, and Warehouse/Logistics.
• Experience in mentoring, coaching, or supporting junior team members or admin in a collaborative work setting

Requirements

• At least 3 years of senior account management experience handling large corporate clients.
• At least 3 years of experience working at a $10M+ promotional products company.
• Proven background in handling large promotional product projects, including Warehouse, Technology, and E-commerce stores from large enterprise clients.

Preferred

• Working knowledge of Adobe Illustrator and Photoshop
• Working knowledge of NetSuite CRM and Warehouse Management modules
• Experience handling international orders and vendors

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance