Event Ops Manager

Responsibilities

• Partner with client / brand teams to understand and identify business opportunities and develop solutions and plans that deliver measurable results against program KPIs.
• Guide and coordinate the development of experiential tactical plans for IRL and / or virtual execution, in partnership with appropriate departments including Strategy / Creative, Production, Tech, Digital and Social.
• Manage the day-to-day activities for each project and event, ensuring programs are planned, staffed, and executed on time and on budget across internal and external teams.
• Lead weekly internal and external status meetings and deep dives, and manage the distribution of all communications between the client and account team throughout the engagement.
• Support the development of program SOWs and track resources, budgets, timelines, and deliverables against contract terms and client commitments.
• Provide ongoing monitoring of expenses and actual costs for approved program budgets. Update client and obtain client approvals as needed. Reconcile all project/event expenses in partnership with program Production lead.
• Track creative deliverables through client review and approval in partnership with other departments.
• Maintain organized internal and client-facing program documentation, including folder structures, shared resources, and key files, so that materials stay current and accessible to the account team, cross-functional partners, and external vendors.
• Remain current with industry trends and technologies.

Requirements

• 3+ years of experience in project management, marketing, promotions, and events within an advertising, media, marketing or experiential agency.
• Minimum 2 years of experience as a day-to-day client contact or Account Lead to hospitality or enterprise clients.
• Strong project management capabilities, organization skills, attention to detail and ability to juggle multiple projects in a demanding but highly collaborative environment.
• Experience working with tech clients is strongly desired
• Experience managing IRL experiential activations is required.
• BA/BS in marketing, business administration, communications, or related field.
• Strong communication skills with ability to connect with others authentically while equally honoring and respecting diverse perspectives.
• Ability to build trust and respect through coaching, communication, and listening.
• Think creatively, with willingness to extend beyond the unexpected and consistently strive for innovation.
• Strong attention to detail, accuracy, and excellent organizational skills.

Preferred

• Natural curiosity—the drive to always be learning and growing, professionally and personally.
• Team-oriented, driven, focused, passionate, and able to stay level-headed under pressure.
• Pro-active and Self-starter who takes the initiative on tasks and is solutions oriented.
• Comfortable with public speaking to both internal and external partners
• High energy and flexibility in working non-traditional hours as needed (some nights and weekends as deadlines dictate).
• Experience working with international teams and multiple time zones.
• Ability to lift up to 25 pounds and stay on your feet for extended periods of time.
• Willingness to travel up to 50% of the time (nationally and internationally).

Benefits

• medical/dental/vision insurance
• employer-paid basic life and personal accident insurance
• Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance
• 401(k)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• PTO
• STD/LTD insurance benefits