Responsibilities

• Lead operational planning and execution for national and global tradeshows, medical congresses and key sales meetings.
• Manage booth logistics, exhibit assets, shipping, freight, installation and dismantling, labor, show services, audiovisual coordination and on-site operations.
• Manage end-to-end event logistics, including housing, reporting, vendor coordination, room setup, contracting, site inspections, transportation, banquets, charity events and off-site activities.
• Coordinate with cross-functional teams and external vendors to ensure event plans, timelines and requirements are executed accurately and on schedule.
• Direct operational vendor relationships, including asset management, exhibit houses, audiovisual providers, freight partners, show services and on-site labor providers, and monitor performance against service-level expectations.
• Manage event budgets, forecasting, purchase orders, spend tracking, invoice processing and financial reconciliation.
• Ensure executional compliance with health care industry regulations, internal health care professional engagement policies, congress requirements and company processes.
• Execute approved lead capture processes, oversee on-site lead retrieval technology, troubleshoot operational issues and ensure accurate data handoff to activation and marketing teams.
• Provide operational reporting, including budget status, attendance and support metrics, logistics performance, vendor scorecards, risks and post-event operational debriefs.
• Identify operational risks and implement mitigation plans to support high-quality delivery of high-visibility and executive-level events.

Requirements

• Bachelor's degree.
• Minimum of 3 years' experience in event logistics, tradeshow operations, health care programs or a related field.
• Understanding of hotel industry operations and experience partnering with major hotel chains.
• Strong project management, vendor management and organizational skills.
• Ability to manage multiple priorities in a fast-paced, matrixed environment with strong attention to detail.
• Excellent communication and stakeholder management skills.
• Ability to travel domestically and internationally, as needed, to support on-site event execution.

Preferred

• Experience supporting health care professional-facing events in medical technology, health care, biotechnology or pharmaceutical industries.
• Knowledge of the Sunshine Act/Open Payments, AdvaMed Code and applicable health care compliance requirements.
• Experience with Cvent, Salesforce, customer relationship management platforms, lead retrieval systems and event technologies.
• Experience with budget management, purchase order processing and financial reconciliation.
• Certified Meeting Professional or Certified Trade Show Marketer certification.