Responsibilities

• Direct supervision of CMP Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution). (45% time)
• Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports for corporate deadlines.
• Coordinate with Front Line sales management regarding tour seats available and potential tour flow; coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
• Maintain copies of invitations and daily tour manifests; resolve issues pertaining to tour statuses, bookings, coding, etc.; order and maintain departmental supplies.
• Other duties as assigned (5% time)

Requirements

• High School Diploma, GED, or equivalent
• Excellent verbal and written communication skills; must maintain a high level of professionalism
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service; communicate positively when dealing with upset owners
• Ability to efficiently multi-task
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to recruit, train and develop employees
• Ability to lead by example
• Detail oriented and accurate

Preferred

• Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS
• Two (2) years marketing experience required, primarily in vacation ownership industry.

Benefits

• We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week
• Travel + Leisure Co. benefits include: Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays
• Wish day paid time to volunteer at an approved organization
• 401k with employer match