Enrollment Outreach Manager (Bilingual - Spanish Required)

Responsibilities

• Team Leadership & Performance Management Serve as the direct lead for Enrollment Outreach Coordinators, providing daily guidance, support, and accountability Balance leadership responsibilities with direct outreach work (approximately 60% outreach / 40% team leadership) Monitor team performance against monthly and seasonal lead-generation goals Review team activity reports, CRM data, and call/text interactions to ensure quality, consistency, and compliance Conduct call reviews and outreach audits to reinforce best practices and improve conversion outcomes
• Training, Coaching & Development Lead onboarding and ongoing training for Enrollment Outreach Coordinators. Coach team members on: Community engagement techniques Objection handling Lead qualification CRM usage and documentation standards Identify performance gaps and provide corrective coaching and ongoing skill development. Reinforce expectations for data accuracy, documentation quality, and proper CRM and enrollment system usage across the team. Foster a culture of continuous learning, accountability, and high performance through regular feedback and coaching.
• Community Outreach & Territory Management Actively manage an assigned outreach territory while building relationships with community organizations, business partners, and event coordinators. Support regional outreach coverage to ensure consistent community presence and enrollment lead generation. Represent Academies of Math and Science at community events, school fairs, presentations, and enrollment activities in both English and Spanish. Support evening and weekend outreach events during peak enrollment seasons as business needs require.
• Event Management & Enrollment Support Assist in planning, staffing, coordinating, and executing enrollment outreach events. Support event logistics, including setup, operation, and breakdown. Generate qualified enrollment leads by engaging prospective families and promoting AMS campuses. Guide families through the enrollment and registration process as needed. Support campus registrars and enrollment teams by ensuring timely communication and follow-up with prospective families.
• Enrollment Operations, Reporting & Data Collaboration Ensure all outreach and enrollment processes are followed correctly and consistently Support school registrars by ensuring accurate, timely communication to prospective families Utilize CRM and application management systems to track: outreach activity leads generated follow-up status conversion progress Coordinate closely with the Marketing Analyst to: ensure data accuracy and completeness align on reporting definitions and metrics, identify data gaps or system issues, support enrollment reporting needs for leadership. Communication system or data challenges proactively to ensure timely resolution
• Administration & Team Operations Manage daily activity reporting and scheduling for the team Ensure team compliance with policies, documentation standards, and data usage requirements

Requirements

• Bilingual fluency in Spanish and English (required)
• Dependable transportation and valid driver’s license
• Ability to travel locally within assigned region
• Ability to lift 50lbs and work outside.
• Comfortable working evenings and one to two weekends during peak season
• Strong leadership presence with the ability to motivate and coach others
• Confident communicator comfortable engaging families, partners, and staff
• Highly organized with strong attention to detail and follow-through
• Comfortable using CRM and enrollment systems

Preferred

• Prior experience in enrollment outreach, community engagement, or team leadership
• Experience working closely with data, reporting, or analytics teams
• Experience in K–12 education, charter schools, or enrollment operations

Benefits

• Competitive salary based on experience
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) Retirement Plan with Employer Contributions
• Paid Time Off and Paid Holidays
• Professional Development Opportunities
• Opportunities for Career Growth within a Growing Organization