Responsibilities

• Develop and maintain relationships with community-based organizations, local governments, nonprofits, trade allies, and other strategic partners.
• Serve as a program ambassador, promoting the PNM Home Energy Checkup Program through outreach events, presentations, workshops, and community meetings.
• Attend and coordinate 1-5 in-person outreach events, resource fairs, community gatherings, and partner engagements per week.
• Identify new outreach opportunities and partnership strategies to increase program participation.
• Coordinate with internal marketing teams to support outreach campaigns, promotional materials, digital communications, and customer engagement activities.
• Track outreach activities, leads, event outcomes, and partner engagement metrics.
• Manage contractor relationships that support program delivery, ensuring effective communication, performance tracking, and issue resolution.
• Provide program education and guidance to customers, partners, and stakeholders.
• Conduct occasional home energy assessments, energy education visits, or program eligibility reviews as needed.
• Support customer follow-up efforts to encourage participation and completion of recommended energy-saving actions.

Requirements

• Bachelor’s degree in a related discipline (e.g., Energy, Sustainability, Business, Community Development, Environmental Science) (One year of professional experience may be substituted for one year of education)
• 1+ years of experience in community outreach, account management, customer success, energy efficiency, utilities, or a related field
• Strong organizational skills with exceptional attention to detail
• Proficiency with Microsoft Office Suite, CRM systems, databases, and digital collaboration tools
• Ability to work independently and effectively in a field-based environment
• Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check

Preferred

• Bilingual English/Spanish proficiency.
• Experience working with New Mexico communities, local governments, tribal communities, nonprofits, or community-based organizations.
• Experience supporting utility, energy efficiency, electrification, sustainability, or public-benefit programs.
• Knowledge of residential energy efficiency technologies and energy-saving practices.
• Experience coordinating contractors, vendors, or implementation partners.
• Familiarity with CRM platforms, marketing automation systems, or data tracking tools.
• BPI Certificate of Knowledge, BPI Building Analyst, LEED Green Associate, CEM, or similar industry certification.