Responsibilities

• Communicate separation decisions to hourly employees as directed by HR leadership.
• Conduct separation conversations in a professional, respectful, and empathetic manner.
• Provide employees with general next-step information regarding final pay, company property return, and offboarding procedures.
• Maintain accurate documentation related to separation communications.
• Serve as a frontline point of contact for employee questions and workplace concerns.
• Curated responses to employee inquiries through Zendesk and other communication channels.
• Escalate sensitive employee relations concerns to HR Generalists or HR leadership as appropriate.
• Maintain confidentiality while handling employee information and workplace concerns.
• Support employees with general HR process navigation and resource guidance.
• Maintain organized documentation related to employee communications and case tracking.

Requirements

• High school diploma or equivalent required.
• Previous experience in Human Resources, employee support, customer service, or employee-facing operations required.
• Strong written and verbal communication skills, including the ability to explain policies and employment decisions clearly and professionally.
• Ability to communicate empathetically in difficult or sensitive conversations.
• Experience managing multiple priorities and responding to high-volume communications.
• Strong organizational and documentation skills.
• Ability to maintain confidentiality and exercise professionalism in sensitive situations.

Preferred

• Experience with Zendesk or other ticketing platforms preferred.
• Proficiency in Google Workspace.

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies:
• Discretionary vacation days