Employee Communications Business Partner
Rochester, NY (Hybrid)
Posted 3 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
40
Schedule:
This position is remote eligible for up to 40% of the time once training is completed. Hours are typically Monday-Friday 8:00am-5:00pm. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
Starting Pay: $39.03 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Purpose:
The Employee Communications Business Partner consults with leaders and stakeholders to develop and execute strategic internal communications that connect employees to the organization’s purpose, strategic priorities, business goals, change initiatives, and culture. This role strengthens clarity, alignment, and engagement across the organization.
Accountabilities:
Strategic Communications and Change Support
- Partner with stakeholders to assess communication needs, risks, and opportunities and develop strategies that align with business priorities, organizational change, and employee engagement goals.
- Provide guidance on audience segmentation, messaging, channel selection, timing, and communication approach based on business context and stakeholder needs.
- Lead end-to-end communication planning and execution for assigned initiatives and programs, including timelines, reviews, approvals, and delivery coordination.
- Support leader and manager readiness through key messages, talking points, toolkits, and other communication planning resources.
- Develop, edit, and deliver clear, audience-centered communications that translate complex business information into relevant, actionable messages across channels and formats.
- Create presentations, visuals, and other supporting materials that enhance understanding, alignment, and engagement.
- Evaluate communication effectiveness using engagement metrics, feedback, and insights.
- Identify trends and opportunities to improve communication strategies, messaging, and channel effectiveness.
- Apply AI tools and other technologies appropriately to support research, content development, and workflow efficiency.
- Collaborate across the Employee Experience Platform & Engagement team and provide back-up support.
- Stay current on communications, engagement, change management, and emerging practices to strengthen impact and partnership.
- Bachelor’s Degree in Communications, Journalism, Public Relations, English, Human Resources, Organizational Development, Marketing, or a related field or equivalent experience
- In addition, a minimum of 4 years of experience in employee communications, internal communications, organizational communications, change communications, or related communications work, including communication planning, message development, content creation, stakeholder collaboration, and multi-channel delivery in a business, educational, non-profit, healthcare, or similarly complex organizational environment
- Proven experience developing and executing communication strategies across channels and audiences
- Excellent writing, editing, storytelling, and message-development skills, with the ability to tailor content to diverse stakeholder groups
- Strong consulting, relationship building, and influencing skills with leaders and cross-functional partners
- Ability to manage multiple priorities, meet deadlines, and exercise sound judgement in a fast-paced environment
- Proficiency with Microsoft 365 tools, including Word, Teams, Excel, PowerPoint, and Outlook
- Working knowledge of graphic design principles, layout, and storyboarding for print, presentation, and video communications
- Ability to measure communication effectiveness and apply insights for improvement
- Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper
- Experience supporting employee engagement, leadership communities, organizational change, or transformation initiatives
- Experience with project management concepts, tools, and approaches that support planning, coordination, and execution
- Experience with change management principles and practices that support communication effectiveness and adoption
- Experience using AI tools to support communication planning, content creation, editing, and workflow efficiency
- Experience working with intranet or employee experience platforms to support internal communications, content delivery, audience engagement, and channel effectiveness
ESL Federal Credit Union
With 100 years of locally owned history, ESL Federal Credit Union serves as a full-service financial institution to more than 444,000 members and more than 17,500 businesses. The company provides personal, business banking, mortgage services and wealth management services through its locally-based 25 branch network, telephone, mobile, online and live chat center. The Rochester-based financial institution employs more than 975 people in Rochester, New York and holds more than $9.4 billion in assets. Since 1996, ESL has paid out 30 consecutive Owners’ Dividends to its members totaling more than $320 million. Since the creation of its Community Impact initiative in 2018, ESL has reinvested more than $153 million in grants throughout the community. ESL Federal Credit Union is headquartered at 225 Chestnut Street, in Rochester, and can be found online at www.esl.org. As an employer, ESL hosts a workplace that appreciates the uniqueness in each employee. A workplace that seeks out employees from different backgrounds and cultures, skills and experiences because it values the variety of perspectives and ideas a richly diverse workforce can bring. The company has appeared on Great Place to Work® lists since 2010. For more information about what a career at ESL is like, check out our LinkedIn Life page or visit us online at www.esl.org/careers. Federally insured by NCUA. Equal Housing Lender. ESL is a registered service mark of ESL Federal Credit Union. Qualification for the Owners’ Dividend is subject to eligibility requirements. Payment of a Dividend is not guaranteed. EOE, including disability/vets.
