Editorial Strategy and Client Communications Manager

Responsibilities

• Working with the editorial strategy and content director and the editorial council, help to ensure that what we publish for all audiences and channels reflects a consistent narrative, a clear brand voice and a deliberate, bold point of view.
• Review content across functions (campaigns, social, web, email communications and client content) through an editorial lens, identifying gaps, redundancies, and opportunities to strengthen narrative coherence.
• Maintain editorial calendar and track changes to content development schedules and objectives.
• Help to connect the dots between content produced by different teams within marketing so that launches, campaigns, and narratives are sequenced with intention rather than happening in parallel.
• Ensure that content is distributed across channels and repurposed across industry verticals to maximize impact.
• Track editorial KPIs, including engagement rates and narrative alignment, and use those metrics to report on the health of the content ecosystem.
• Drive customer engagement, adoption, and value realization across the customer lifecycle through development of strategic, timely, and personalized communications, including: Onboarding communications, Feature education and adoption campaigns, Product announcements and release summaries, Platform changes, migrations, sunsets, Service-impacting notices, and Targeted thought leadership and executive updates
• Collaborate closely with teams outside of marketing to ensure client content is on point and targeted to the needs of client audiences.
• Ensure quality, consistency and efficiency in content development processes through workflow automation and clear process documentation.

Requirements

• 5–7 years of experience in content development and strategy (ideally in B2B SaaS, enterprise technology, or professional services), with meaningful experience coordinating content across multiple channels, teams, or formats simultaneously.
• A background that includes journalism, publishing, or narrative writing is strongly preferred. You understand how stories are built, how audiences consume messaging, and what makes content worth someone’s time.
• Experience running or contributing to a multi-channel content operation, whether at a media company, a digital publication, or an in-house brand team operating like one.
• Familiarity with B2B content environments, enterprise audiences, or professional services markets is a plus.
• Experience building editorial governance, content calendars, or cross-functional content processes at scale.
• Demonstrated ability to collaborate with cross-functional and executive teams in a matrixed environment.
• Exceptional editorial judgement: you can read a piece of content and sense whether it’s on-brand, off-message, or missing the point – and articulate why and how to adjust it.
• A natural collaborator who can work across functions without owning every output.
• Strong writer and editor, with ability to shape others’ work by collaborating on voice guidelines.
• Fluent in content performance: AEO/SEO strategy, engagement analytics, and how to use data to improve editorial decisions.

Benefits

• Expand your skills: Build your expertise with professional development opportunities and support from a community of experienced colleagues.
• We offer reimbursement for training and continuing education to help you grow in your career.
• Enjoy where you work: Work in our modern, open offices designed to inspire creativity and collaboration.
• Our complimentary lunches and fully stocked kitchens help keep you energized throughout the day.
• Support what matters most: Our comprehensive wellness programs, flexible time off, and benefits are designed to care for you and your family.
• Our family-formation benefits support you through your family-building journey, and we give back to our communities through paid volunteer time off and a donation-matching program for causes you care about.