Responsibilities

• Directly manage, coach, and develop the Brand Advocate Analyst (BAA) team and Online Merchandisers.
• Set clear priorities, workflows, and quality standards for product setup, product content, onsite merchandising, and ongoing maintenance.
• Own capacity planning and workload management; allocate resources to the highest-value work.
• Establish performance expectations, provide feedback, and support professional development.
• Identify skill gaps and drive training/standard work to improve speed, accuracy, and consistency.
• Serve as the primary Ecommerce point of contact for Business Units; translate BU needs into clear priorities and executable work.
• Create and maintain a structured intake and prioritization process (what comes in, how it’s evaluated, when it will be delivered).
• Build strong relationships with BU stakeholders to align assortment priorities, product launches, content needs, and merchandising plans.
• Communicate status, tradeoffs, and outcomes clearly, proactively surface risks, dependencies, and opportunities.
• Lead day-to-day execution through the merchandising and BAA teams, including: Product setup and updates (adds/removes/changes); Collection/category merchandising; Landing page updates and onsite promotional execution; Content QA (titles, descriptions, specs, imagery, pricing accuracy where applicable); Maintain and improve onsite merchandising standards to support discovery, clarity, and conversion; Own the product launch calendar from an Ecommerce execution standpoint; coordinate across internal and external partners to ensure accurate, on-time launches.

Requirements

• Five (5+) years of people and team management experience, including direct responsibility for hiring, coaching, performance management, and team development.
• 7–10 years of Ecommerce experience with increasing responsibility; experience supporting Home Depot, Lowe’s, and/or independent retailers strongly preferred.
• Bachelor’s degree or equivalent practical experience with proven results growing Ecommerce performance.

Preferred

• Ecommerce content, merchandising, or analytics teams experience (preferred).
• Working knowledge of SEO best practices and onsite conversion drivers as applied through product content and merchandising execution.
• Proficiency in MS Office tools (Excel, PowerPoint, Outlook, Word).