eCommerce Experience Manager

CLIENT HIGHLIGHT
The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.

LOCATION
Plano, TX, USA.

COMPENSATION
$65.50/hour

SCHEDULE
Working Model: Fully onsite.

CONTRACT TERM
6-month contract with a very high likelihood of extension/conversion to full-time.

POSITION OVERVIEW
This role manages a portfolio of cross-line-of-business (X-LOB) initiatives and customer experiences across the client's eCommerce website and shop app. The role analyzes the end-to-end customer journey to improve discovery, conversion, engagement, AOV, and attach; manages cross-LOB features and capabilities with Product, Design, Engineering, and Global teams; coordinates Global campaigns and key drive periods; and uses digital analytics to drive prioritized recommendations. It requires strong project and program management skills in a fast-paced, matrixed environment.

RESPONSIBILITIES
X-LOB Category Portfolio Management:

• Manage a portfolio of cross-LOB initiatives and experiences across the client's website and shop app.
• Maintain comprehensive working knowledge of the website and shop app experiences, capabilities, promotions, and customer journeys across LOBs.
• Proactively identify cross-site dependencies, inconsistencies, risks, customer friction, and growth opportunities.
• Partner with category teams to ensure merchandising and customer experiences remain cohesive across the broader client ecosystem.
• Support prioritization of cross-LOB initiatives based on customer impact, business value, performance, and execution feasibility.

Customer Experience & Growth:

• Analyze the end-to-end customer journey to identify opportunities to improve discovery, consideration, conversion, engagement, AOV, and attach.
• Develop cross-category merchandising, cross-sell, upsell, bundle, and ecosystem recommendations.
• Identify experience gaps and develop actionable recommendations in partnership with Product and Design.
• Develop hypotheses and support experimentation and optimization based on customer behavior and performance.
• Ensure growth recommendations consider the full customer journey rather than individual pages or LOBs in isolation.

Cross-LOB Feature & Capability Management:

• Own or manage business requirements and customer experience needs for capabilities that span multiple LOBs.
• Partner with Product, Design, Engineering, and Global teams through definition, development, testing, launch, and optimization.
• Coordinate stakeholder requirements and ensure solutions address customer and business needs.
• Establish success measures and monitor feature adoption, customer behavior, and commercial performance.
• Recommend ongoing enhancements based on performance and customer insights.

Global Campaign & Initiative Management:

• Lead and coordinate Global campaigns, capabilities, and key drive periods across assigned categories.
• Translate Global direction into locally relevant website and shop app experiences.
• Identify US-specific requirements, dependencies, and risks and coordinate resolution with appropriate teams.
• Ensure campaigns and initiatives are integrated consistently across customer touchpoints.

Analytics & Performance Optimization:

• Independently analyze customer journey, site, campaign, and feature performance using Adobe Analytics, Tableau, and other available data sources.
• Build and interpret performance views, conduct funnel and customer journey analysis, and identify root causes of performance changes.
• Identify trends, performance gaps, customer friction, and growth opportunities, and translate findings into prioritized recommendations.
• Monitor revenue, conversion, engagement, AOV, attach, and relevant category health metrics.
• Develop measurement plans and assess post-launch performance to determine whether initiatives delivered intended outcomes.
• Partner with Analytics teams on deeper analysis while maintaining direct ownership of day-to-day performance insights and recommendations.

Project & Program Management:

• Lead cross-functional initiatives from definition through execution, including requirements, project plans, milestones, dependencies, risks, stakeholder alignment, readiness, launch, and measurement.
• Maintain clear ownership and accountability across workstreams.
• Proactively identify risks and escalate decisions or dependencies that may impact customer experience, business outcomes, or timelines.
• Drive post-launch reviews and ensure learnings are incorporated into future initiatives.

Competitive & Industry Intelligence:

• Monitor competitors and leading digital commerce experiences to identify emerging customer expectations, capabilities, and best practices.
• Benchmark relevant customer journeys, merchandising approaches, and digital capabilities.
• Translate relevant findings into actionable experience, feature, and growth recommendations.

REQUIRED QUALIFICATIONS/SKILLS

• Bachelor's degree required.
• 7+ years of experience in eCommerce, digital merchandising, digital product, customer experience, product operations, or related fields.
• Strong understanding of eCommerce customer journeys, merchandising, campaigns, and digital growth levers.
• Demonstrated project/program management experience leading complex cross-functional initiatives from requirements through launch and measurement.
• Demonstrated ability to independently navigate digital analytics tools, build and interpret performance views, conduct funnel and customer journey analysis, identify root causes, and translate findings into prioritized business actions.
• Experience with Adobe Analytics, Google Analytics, Tableau, or similar tools.
• Working knowledge of digital commerce KPIs, including traffic, CTR, engagement, funnel progression, conversion, AOV, attach, and revenue.
• Strong customer and commercial judgment with the ability to connect experience opportunities to measurable business outcomes.
• Strong cross-functional communication, organization, problem-solving, and stakeholder-management skills.
• Ability to manage multiple concurrent priorities and operate effectively in a fast-paced, matrixed environment.

TOP SKILLS

• Stakeholder Management
• Process Improvement
• Product Roadmapping