To make it easier for young people in Moray to find opportunities, we have listed a variety of jobs that are currently available.
To support our work we are recruiting to the following role:
Ecommerce Assistant, Johnstons of Elgin- Elgin
Salary range £13.45 an hour Duration Permanent Working hours Full-time Location Elgin Closing Date 3rd July
Job title: Ecommerce Assistant
We currently have an exciting opportunity to join our Ecommerce department. This is a busy, frontline role packaging our luxury goods and despatching them to customers. Using our order management system, you will deal with customer enquiries via telephone, live chat or e-mail, providing exceptional customer service when communicating with our customers and fulfilling orders using care and attention to detail. In addition to this be able to demonstrate capability in managing fluctuating workloads alongside daily organisational tasks.
This is a permanent, full time position working 37.5 Hours per week, 9:00 to 17:00.
Requirements
You would work 5 days out of 7, with working days dependent on business requirements. Working patterns will generally be as follows:

• Monday to Friday from February to October; and
• Monday to Sunday during our peak season (November to January).
  

Therefore, you will need to be flexible and able to work weekends, where required, throughout the year.
Rate of pay for this role is £13.45 per hour.
About The Role
As a Ecommerce Assistant, your main responsibilities will include:

• Responding to customer queries through allocated tickets, emails, telephone calls and live chat.
• Navigating systems to manage customer online orders.
• Receiving and relaying order information, amending data, and fixing systematic or order issues when relevant.
• Liaise with and track status of orders through 3rd party courier companies to best advise our customers.
• Creating and processing telephone orders for customers.
• Demonstrate knowledge of item product lines, online services, retail services, prices, delivery times, various marketing & promotional material, and similar data, as required.
• Assist customers in Returns and replacements as well as processing of exchanges as needed.
• Perform other assigned duties required by the management team.
• Manage processing of incoming/outgoing mail/correspondence to or from the business.
• Picking, processing and packing ecommerce orders daily, running pre-despatch checks and steaming/packaging all orders perfectly in line with company procedures and standards.
• Processing returns/refunds and return stock to our warehouse as needed
• Supporting stock deliveries, transfers and inventory counts as needed and maintain a safe working environment
• Embroidery – personalisation of stock for customer orders
• Targets – self motivated to meet daily sales targets and order fulfilment targets (OTIF)
  

About You
You will have:

• Excellent organization skills and attention to detail.
• Strong sense of urgency and ability to meet deadlines.
• Excellent communication skills with retail background.
• Calm, efficient and full of enthusiasm, even on the busiest of days.
• Previous experience preferable – IT skills, FreshDesk, LiveChat, Shopify, warehouse management systems
• MS Office proficiency (Word, Outlook, Excel).
• Embroidery experience - Full training will be provided, if needed.
• Organised with good attention to detail and extremely efficient picking and packing
• Calm, efficient and full of enthusiasm, even on the busiest of days
• Mature, responsible and accountable for completing all assigned tasks
• Work well as part of a team, and on your own initiative
  

Ecommerce Assistant - Elgin IV30 - Indeed.com