Responsibilities

• Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Provide a positive customer service experience that makes customers want to return again to on-line shopping.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Process the orders through the POS system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars

Requirements

• Ability to work without supervision
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Preferred

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers' on-line orders
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer's order at time-of-pick-up
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Meet/exceed productivity standards