Description

Oliver Winery is looking for a detail-oriented person to join our Hospitality team as the Part time E-Commerce and Wine Club Coordinator. As the E-Commerce and Wine Club Coordinator, you will play a pivotal role in managing and overseeing the fulfillment of e-commerce orders and the administration of our wine club. You will work closely with the Tasting Room Manager to ensure a seamless and efficient process, from order placement to delivery, while also fostering strong relationships with our wine club members. This position requires a detail-oriented individual with a passion for the wine industry, exceptional organizational skills, and a commitment to delivering an outstanding customer experience.

Standard Tasting Room Functions:

• Greet customers promptly and courteously.

• Assist customers in selecting wines and facilitate transportation of purchases.

• Set up and clean up daily operations and occasional special events.

• Stock wine and retail merchandise in the Tasting Room.

• Accurately perform inventory and money-handling procedures.

• Undertake additional duties as assigned by Management.

E-Commerce and Wine Club Coordinator Functions:

• Provide exceptional customer service to both e-commerce customers and wine club members.

• Monitor both the Wine Club and Shipping inboxes for communication.

• Process and fulfill all online orders promptly and accurately, this includes processes in C7-

Ship compliant as well as World Ship.

• Ensure order compliance is achieved for all orders before shipping.

• Work with the Compliance Manager regularly to communicate compliance issues.

• Coordinate with shipping staff to ensure timely and secure packaging of products.

• Provide packing and shipping support as needed.

• Address and resolve any issues related to e-commerce order fulfillment.

• Manage the administration of the wine club, including processing new memberships, renewals,

and cancellations.

• Maintain accurate and up-to-date member records and preferences.

• Provide exceptional customer service to both e-commerce customers and wine club members.

• Respond promptly to inquiries and resolve issues with professionalism and courtesy.

• Communicate effectively with customers regarding order status, shipping, and any other

inquiries.

Requirements

Previous experience in e-commerce fulfillment and wine club administration is highly desirable.

• Strong organizational and multitasking skills with exceptional attention to detail.
• Excellent communication and interpersonal skills.
• Familiarity with e-commerce platforms and customer relationship management (CRM) systems.
• Passion for the wine industry and a commitment to delivering a high level of customer satisfaction.
• Ability to adapt to a dynamic and fast-paced work environment.

Success Factors/Job Competencies

• Proven ability to manage and prioritize multiple tasks efficiently.
• Strong problem-solving skills and the ability to think critically.
• A positive attitude and a commitment to providing outstanding customer service.
• Team player with the ability to collaborate effectively with cross-functional teams.
• Results-oriented with a focus on achieving and exceeding performance goals.

In addition, all successful winery employees are able to:

• Use your attitude and effort to contribute to a positive work environment.
• Be thoughtfully engaged and do your best work. Every day.
• Model the winery values: Respect People, Expect Quality, Think Differently, Get Stuff Done.

PHYSICAL DEMANDS/WORK ENVIRONMENT: This position may require lifting and carrying up to 40 pounds. Work in an office setting with occasional visits to the warehouse or tasting room.

TYPICAL SCHEDULE: Position is part-time. Schedule is Monday-Friday during normal business hours 8am-6pm. Occasional weekend work may be needed on a seasonal basis.

PERFORMANCE STANDARDS: Performance will be evaluated based on the accuracy and efficiency of e-commerce order fulfillment, wine club administration, and customer satisfaction metrics.

FLSA Classification: Part-Time, Non-exempt

EMPLOYEE BENEFITS

• Employer 401(k) matching program up to 6% of annual compensation.
• Paid training and meetings. Opportunities for professional development.
• Access to our Live Well wellness programs.
• Generous employee discounts on wine, food, and merchandise.

We strongly encourage uploading a Cover Letter/Letter of Interest with your resume.

For more information about working at Oliver Winery, check us out on Glassdoor!

This document is confidential and contains proprietary information and intellectual property of Oliver Winery, Inc. Disclosure, copying, distribution or use of this document and the information contained therein is strictly prohibited.
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